Head of IT

We are looking for a Head of IT  who will own and develop our internal IT function.

The main goal is to turn IT, Jira and InfoSec from separate service teams into one well-managed internal IT service: with clear ownership, transparent SLA, proper prioritization, business-value validation, security governance and continuous improvement.

What you will do: 

IT Service Delivery / HelpDesk

• Own HelpDesk service quality and SLA.
• Identify recurring issues and solve root causes.
• Improve onboarding, offboarding, equipment, access and support processes.
• Develop automation and self-service.

Jira Platform

• Own Jira as an internal process platform, not just a task tracker.
• Validate Jira requests through business value, owner, impact and cost of complexity.
• Help business and infrastructure teams design scalable processes in Jira.

InfoSec Operations

• Ensure execution of the InfoSec roadmap.
• Own access management governance together with relevant teams.
• Oversee access reviews, offboarding controls, MDM and other security controls.
• Track vulnerability remediation and security action items.

Management & Governance

• Build one operating model for HelpDesk, Jira and InfoSec.
• Define and manage priorities across teams.
• Build clear roadmaps and regular reporting.
• Manage team performance and development.
• Improve cost efficiency, license utilization and operational effectiveness.
• Partner with business units and infrastructure teams proactively.

What we expect from you: 

• Experience managing IT operations, HelpDesk, infrastructure or similar technical service teams.
• Experience with Jira administration or ownership of internal workflow/process platforms.
• Ability to challenge business requests and validate business value before implementation.
• Experience with automation or AI tools for internal operations.
• Understanding of InfoSec operations: access management, security controls, MDM, vulnerability management, audits, security awareness.
• Strong analytical thinking: metrics, dashboards, service analytics, cost efficiency.
• Strong service delivery mindset: SLA, ticket flows, service quality, backlog management, prioritization, CSAT.
• Good communication with business teams, non-technical stakeholders and senior management.
• Upper-Intermediate English proficiency or higher, both written and spoken.

Nice to have:

• Experience managing InfoSec directly or working closely with security teams.
• Experience with DevOps, cloud infrastructure.

Your journey with us: 

• Step 1: Pre-screen.
• Step 2: Interview.
• Step 3: Technical interview.
• Step 4: Final interview.
• Step 5: Reference check.
• Step 6: Job Offer!

What we offer: 

• 28 business days of paid off. 
• Flexible hours and the possibility to work remotely. 
• Medical insurance and mental health care. 
• Compensation for courses, trainings.
• English classes and speaking clubs. 
• Internal library, educational events. 
• Outstanding corporate parties, teambuildings.