Director Client Relationship Management

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Team overview
The Japan Client Relationship Management (CRM) team is currently a team of that is accountable for managing client relationships with payment ecosystem stakeholders such as banks, financial institutions, platformers, eCommerce companies, wallet providers, etc.
 

What a Director, Client Relationship Management does at Visa:
The primary objective for this role is to develop relationships and execute on partnership opportunities strategically with major banks and credit card companies as well as prospective clients.

Key responsibilities of the role include:

• Excellent execution of key strategic priorities by demonstrating experience in project management
• Distill the right vision and strategy for client relationships in collaboration with cross-functional Visa team members.
• Working with client executives to ensure their priorities and operational capabilities are clearly understood and our work plans are clearly aligned with them.
• Strong analytical skills and comfortable with quantitative analysis, financial modelling, and finding ways to add quantitative rigor to qualitative analysis
• Act as the orchestrator of how our clients consistently experience the best of Visa’s global expertise.
• Achieving optimal balance of client and Visa’s interests
• Driving delivery of a quality sales pipeline for core products and value added services.
• Take clear ownership and accountability of the risks of the business and ensure that as a team, we effectively manage risk through consistent application of all of Visa’s relevant Key Controls.

Why this is important to Visa
As a business that’s success is primarily driven by how well our solutions deliver results for our clients and how strong our relationships with those clients, the Sr. business development manager is needed to ensure solution delivery on our highest value opportunities.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 


Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Key Competencies

• Highly disciplined and organized approach to execute consistently and systematically on both immediate and long-term priorities.
• Ability to lead cross-functional teams with a collaborative and results driven leadership style that is both inclusive and capable of decisive action.
• A strategic thinker who creates a clear vision and then breaks the objective into clear deliverables phases.  
• Commercial acumen, can apply commercial analysis to evaluate business opportunities and ensure that budget, profitability and earnings targets are based on valid assumptions and appropriate business models.
• Disciplined approach to risk management, can identify and analyze the risks when making decisions.
• Excellent presentation, communication and networking skills.
• Self-starter with demonstrated ability to take initiative, and adapt in a fast changing, often ambiguous market context.
• Ability to develop strong connections at all levels of our clients

Qualifications

• Native level Japanese and business level English.
• Minimum 10 years’ experience in sales, business development or management consulting
• Good understanding of Japanese banking industry
• Knowledge and experience with payments, eCommerce, and mobile technologies is a plus.
• Proven ability to design, negotiate and manage execution of business agreements.
• Experience in planning, managing and closing complex and competitive sales efforts.
• Experience in stakeholder management at large, complex organizations.
• Strong academic credentials. An MBA or similar degree from a top tier institution is preferred.

Personal Characteristics

• Trustworthy and possesses highest standards of ethical conduct and integrity
• Drives for achieving superior end to end results, in a sustainable way.
• Very client focused.
• Genuinely cares for and is inclusive of people, supports people’s wellbeing.
• Strong at networking. A connector of people, communities and clients in Japan and across Visa.
• Has stature, gravitas, reputation and professional attitude, internally and externally. 
• Courageous, accountable and willing to challenge the status quo, and drive innovation.
• Curious, with a drive to continuously learn. 
• Has high levels of professional humility and actively seeks and uses feedback constructively. 
• Does not indulge in or tolerate office politics.
• Disciplined and organized in a way that enables consistent delivery of results while also being able to respond well to unexpected demands

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.