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WNS

Global BPM and analytics services provider

Deputy Manager - Facilities

Facilities ManagementConfirmed live in the last 24 hours
Full-timeCape Town, South AfricaNo salary listedIn-person

About the Job

Requirements

  • Matric Grade 12.
  • Qualified Electrician.
  • Wireman’s license.
  • WNS DOL registration.
  • Minimum N3 or equivalent.
  • At least 5 years of experience, preferably in a facilities environment and in a similar role.
  • Driver’s license and own transport.
  • Own cellphone.
  • Fluency in both English and Afrikaans.
  • Proficiency in Word, Excel, PowerPoint, Outlook, and similar tools.
  • Ability to adapt to system, structural, and company restructuring changes.
  • Availability for standby or contact when required and overtime when required with fair notice.
  • Ability to support facilities department and business demands flexibly.
  • Ability to control the site technical budget.

Responsibilities

  • Ensure uninterrupted business operations through a safe and efficient facility environment.
  • Manage a site team and lead day-to-day maintenance, proactively manage technical operations, and support lifecycle management of equipment.
  • Oversee audits, enforce health and safety standards, guide utilities management, and contribute to continuous improvement across services and infrastructure.
  • Oversee planned, preventive, corrective, and emergency maintenance consistent with service-level agreements.
  • Identify, assess, and proactively resolve facility risks and equipment faults.
  • Implement and maintain health, safety, environment, quality, and risk management systems in line with company standards.
  • Initiate process improvements to enhance operational effectiveness, energy efficiency, and cost savings.
  • Supervise and mentor the technical team, including scheduling, performance feedback, and development.
  • Assist with or lead small-scale technical projects, ensuring timely and cost-efficient delivery.
  • Coordinate daily operations, serve as the communication hub, and handle supplier relationships.
  • Prepare weekly and monthly technical reports for leadership and facilitate regular team and supplier meetings.
  • Maintain audit-ready documentation, including compliance, maintenance logs, and project records.
  • Manage technical assets’ lifecycle to maximize equipment lifespan and compliance.
  • Oversee utilities usage, monitoring, and cost-control initiatives.
  • Be available for standby duty and overtime when required and respond promptly to emergencies affecting site operations.

Desired Qualifications

  • Facilities Management background.
  • Experience testing electrical installations.
  • Knowledge of HVAC systems.
  • Report-writing skills.
  • Regulatory compliance experience.
  • Vendor contract management experience.
  • Staff management experience, including basic human resources functions.

About the Company

WNS

Global BPM and analytics services provider

WNS provides business process management and analytics services to large enterprises. It helps clients improve operational efficiency, customer experience, and decision-making by delivering end-to-end BPM, research and analytics, finance and accounting, and digital transformation support across industries such as insurance, banking, healthcare, travel, and manufacturing. The company combines domain expertise with technologies like artificial intelligence, machine learning, and advanced analytics to create custom, data-driven solutions. Delivery centers worldwide enable scalable, agile service delivery and access to specialized talent, while a digital-first approach focuses on automation, cognitive computing, and data insights. WNS aims to form long-term partnerships that deliver measurable business impact across the value chain.

Company size
10,001+
Company stage
Acquired
Total funding
$3.3B
Headquarters
Mumbai, India
Founded
1996

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