Deputy Manager
WNS
Deputy Manager
WNS
Global BPM and analytics services provider
Role Purpose Ensure uninterrupted business operations through a safe and efficient facility environment.
Manage a site team and lead day-to-day maintenance, proactively manage technical operations, and support lifecycle management of equipment.
Oversee audits, enforce health & safety standards, guide utilities management, and contribute to continuous improvement across services and infrastructure.
Key Responsibilities
Operational Excellence & Maintenance
• Oversee planned, preventive, corrective, and emergency maintenance consistent with SLAs
• Identify, assess, and resolve facility risks and equipment faults proactively Compliance & Continuous Improvement
• Implement and maintain HSE, quality, and risk management systems in line with company standards
• Initiate process improvements to enhance operational effectiveness, energy efficiency, and cost savings Team & Project Leadership
• Supervise and mentor technical team, including scheduling, performance feedback, and development
• Assist with or lead small-scale technical projects, ensuring timely and cost-efficient delivery.
• Stakeholder Engagement & Reporting
• Serve as the communication hub, coordinating daily operations and handling supplier relationships.
• Prepare weekly and monthly technical reports for leadership and facilitate regular team and supplier meetings.
• Maintain audit-ready documentation, including compliance, maintenance logs, and project records.
Asset & Utilities Management
• Manage technical assets’ lifecycle to maximize equipment lifespan and compliance.
• Oversee utilities usage, monitoring, and cost-control initiatives.
Availability & Response
• Be available for standby duty and overtime when required
.• Respond promptly to emergencies affecting site operations.
Qualifications & Experience RequiredEssential
• Matric Grade 12
• Qualified Electrician
• Wireman’s license
• WNS DOL registration
• Minimum N3 or equivariant
• At least 5 years Experienced preferably in a Facilities environment and in a similar role.
• Driver’s License and own transport
• Own cellphone
• Fluent in both English and Afrikaans
• Proficient in Word, Excel, PowerPoint, outlook etc.Preferred
• Facilities Management background
• Testing electrical installations
• HVAC systems• Report writing
• Regulatory compliance• Vendor contract management
• Staff management (HR basic functions)6. Behavioral Traits Required
• Formulate strategies and concepts.
• Planning
• Know the industry.
• Goes the extra mile.
• Initiative
• Planning & Implementation
• Must thrive to work under pressure
.• Be able to self-motivate.
• Must be results driven
• Professional work ethic
Other Specific Requirements
• Adapt to system changes.
• Adapt to structural changes
.• Adapt to company restructuring.
• Be flexible with the demands required from Facilities department and business.
• Be a team member.
• Be available on standby/contactable when required.
• Strategic planner
• Site technical budget control
• Be available to work overtime as and when required with fair notice
WNS provides business process management and analytics services to large enterprises. It helps clients improve operational efficiency, customer experience, and decision-making by delivering end-to-end BPM, research and analytics, finance and accounting, and digital transformation support across industries such as insurance, banking, healthcare, travel, and manufacturing. The company combines domain expertise with technologies like artificial intelligence, machine learning, and advanced analytics to create custom, data-driven solutions. Delivery centers worldwide enable scalable, agile service delivery and access to specialized talent, while a digital-first approach focuses on automation, cognitive computing, and data insights. WNS aims to form long-term partnerships that deliver measurable business impact across the value chain.
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