DME Service Coordinator - CPAP/BiPAP Float

Job Overview

The DME Service Coordinator specializes in CPAP, BiLevel, and related PAP supplies and equipment. This patient-facing role plays a vital part in ensuring individuals receive high-quality sleep therapy and ongoing support for their PAP devices.

As a DME Service Coordinator you will be responsible for obtaining clinical documentation, verifying insurance information, and qualifying patients under their insurance guidelines. You will educate patients on sleep therapy and PAP equipment, schedule and complete PAP-related appointments either in-office or virtually, and process paperwork for billing while ensuring all patient interactions are properly documented. Additionally, you will monitor patient progress and provide ongoing support to help patients succeed with their PAP therapy devices.

This role also includes assisting in the showroom with other DME items, answering phone calls, returning voicemails, transferring supplies, and supporting inventory management. Strong organizational skills, attention to detail, and a commitment to compassionate patient care are essential. Knowledge of sleep therapy and DME-related equipment is preferred, and experience with insurance verification and billing processes is a plus.

This position provides coverage and support across our six showroom locations in St. Paul, Edina, Burnsville, Woodbury, Maplewood, and Wyoming and plays a key role in maintaining our high standard of customer service and team support during staff absences, vacations, or high-demand periods.

When not covering at another showroom, you will be based at our St. Paul, University Crossing location, assisting with day-to-day operations, administrative tasks, and customer service.

Schedule: Monday-Friday 8am-4:30pm

As part of the Fairview system, this role if fully benefits eligible. Benefits include medical, vision, and dental coverage. We encourage staff development and support continuing education.

Responsibilities

• Develops and coordinates care protocols and DME set-ups for Home Medical Equipment patients.
• Develops, implements, and manages inventory control process in collaboration with vendors and FV support services to ensure care plans are executed appropriately.
• Maintains and tracks inventory
• Ensures inventory costs are in line with departmental budget
• Ensures patient care needs are served in a timely manner
• Effectively set-up equipment and deliver patient education.
• Educate patients on product information, use, and maintenance processes
• Configure DME equipment and fit for appropriate accessories
• Coordinates equipment data management and analysis
• Develops and implements processes to support patient care in alignment with DME compliance data
• Collaborates with care team to ensure care plans are supported with timely and accurate information
• Provides timely and accurate compliance information to providers
• Facilitates effective claim processing with DME aspects of care plan
• Proactively contact patients to ensure exceptional service and equipment compliance
• Supports patient insurance and/or financial securing processes as appropriate
• Enable accurate claim process by aligning billing processes with insurance requirements
• Performs other duties as assigned
• Partner and/or leader in quality improvement initiatives and community education events
• Serves as technical expert in developing new services
• Supports operational service needs to ensure care delivery
• Ability to train additional staff for coverage when needed
• Completes weekly retail deposits following Fairview’s cash handling procedures

Required Qualifications

• 2 years customer service experience
• Basic Life Support (American Heart Assoc or Red Cross)

Preferred Qualifications

• Post High School education
• 2 years in a direct patient care setting
• Fitting DME/respiratory equipment

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.
EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status