Demonstrate well-organized skills and good phone and people skills.
Must be proficient with computers; experience with a computerized parts management system is highly desired.
Must be capable of working in a fast-paced environment and demonstrate excellent attention to detail.
Must have excellent attendance and work performance.
Must be self-motivated with a high commitment to completing tasks in a timely manner.
Requires regular and punctual employee attendance.
Must be available for after-hours calls on a rotating basis.
Must work safely and adhere to applicable safety policies, company policies, procedures, and standards.
Responsibilities
Communicate with customers in a positive, caring, and timely manner to enhance customer relations while processing parts transactions accurately and efficiently.
Model alignment with the company's mission and core business values, collaborate with key internal and external resources, and participate in ongoing self-development.
Model, promote, reinforce, and reward consistent use of the company's Values Based Leadership tools, models, and processes to ensure alignment with its vision, values, and mission.
Sell CAT parts to customers by phone, fax, email, or in person, and serve as a point of contact for parts customers.
Complete parts transactions for internal and external customers accurately, timely, and supportively to ensure customer satisfaction.
Participate in sales programs sponsored by the company and dealership manufacturer, promoting sales through incentives and meeting or exceeding objectives measured by program administrators.
Keep product information systems current and update new product information.
Respond to customers' after-hours call-out needs while on the rotating after-hours call schedule.
Promote PCC orders and usage, HOLT Hose Vans, and current dealer promotions.
Perform other duties as assigned.
Desired Qualifications
Experience with a computerized parts management system.
This position is responsible for communicating with customers in a positive, caring, and timely manner to enhance customer relations while maintaining accurate and efficient processing of all parts transactions.
The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.
Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
Sales of CAT parts to customers over the phone, via fax, e-mail or in person; Serves as a point of contact for parts customers
Completes all parts transactions for internal/external customers in an accurate, timely and supportive manner to ensure customer satisfaction
Participates in all sales programs sponsored by HOLT and the dealership manufacturer that promote sales through incentives and meet or exceed specified objectives as measured by program administrators
Ensures that product information systems are kept current and new product information is updated
Assists customers by responding to after hour call outs needs by being available for after hour calls on a rotating basis
Promotes PCC orders, usage, HOLT Hose Vans, and current dealer promotions
Requires regular and punctual employee attendance
Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Performs other duties assigned
Demonstrate well-organized skills
Demonstrate good phone and people skills
Must be proficient with computers, Experience with a computerized parts management system highly desired
Must be capable of working in a fast-paced environment
Demonstrate excellent attention to detail
Must have excellent attendance and work performance
Must be self-motivated with a high commitment to completing tasks in a timely manner