Microsoft

Builds workplace software, PCs and cloud services

Digital Solution Area Specialist IC4

Account ManagementConfirmed live in the last 24 hours

Full-timeGurugram, Haryana, IndiaNo salary listedIn-person

About the Job

Requirements

A Bachelor's degree in Information Technology, Business Administration, or a related field and 5+ years of technology-related sales or account management experience, or 6+ years of technology-related sales or account management experience without the degree requirement.
A Master's degree in Business Administration (e.g., MBA), Information Technology, or a related field and 5+ years of technology-related sales or account management experience, or a Bachelor's degree in Information Technology or a related field and 6+ years of technology-related sales or account management experience, or 8+ years of technology-related sales or account management experience.
3+ years of solution sales or consulting services sales experience.
Cultivate strategic partnerships and executive relationships by listening actively, building credibility, and serving as a trusted advisor to customers, partners, and stakeholders.
Maximize business opportunities by understanding business needs and opportunities across markets, industries, and competition; analyze markets and industries, recognize customer needs, qualify opportunities, and identify how partner-supported solutions can enable growth and innovation.
Optimize sales accounts through strategic decision-making, sales-cycle knowledge, and use of tools, programs, and insights to drive key performance indicators and customer value realization.
Sell solutions by demonstrating value, negotiating mutually beneficial agreements, consulting with stakeholders, and connecting data insights and technical value to customer transformation and business impact.
Strategically manage sales pipelines by analyzing business needs and market dynamics, gathering customer, partner, and competitor insights and trends, and informing change processes for current and future customers.

Responsibilities

Collaborate with partners and resources, leverage customer insights and industry knowledge, and explore business and emerging opportunities to optimize the portfolio and support customer innovation.
Manage the end-to-end business of the assigned territory; conduct account forecasting and develop portfolio and territory plans aligned with strategic priorities.
Engage internal and external stakeholders in business-planning and rhythm-of-business meetings to review and plan for assigned accounts.
Review feedback reports and coach others on improving customer and partner satisfaction; establish recovery action plans to address dissatisfaction and improve client experience; manage or orchestrate sales and delivery success through account and pursuit teams.
Engage customers to introduce workloads that support digital transformation aligned with their industry; create guiding examples of digital transformation through seminars, workshops, webinars, and direct engagement.
Identify opportunities to drive consumption and grow existing customer business by initiating conversations, providing demos or quotes, and collaborating with partners or internal teams, including Technical Sales Professionals and global black belts.
For licensing transactions and project engagements, ensure a rapid and robust deployment plan at point of sale, validated by services and partners; identify, articulate, and facilitate removal of consumption blockers with internal and external stakeholders.
Implement strategies and close plans to accelerate prioritized deals, reduce risk, and drive predictable deal closure; coach less experienced team members in deal-plan execution.
Discover new opportunities and drive incremental revenue growth through personal campaigns such as portfolio analysis and internal sources such as marketing and account teams; track, qualify, and expand opportunities with account teams, partners, and services; build pipeline with other teams and services; build customer relationships through social selling; apply Microsoft's sales process to assess opportunity quality and whether to proceed.
Identify customer business needs and technology readiness; develop solutions with internal teams, partners, and services; propose prioritized solutions aligned with customer needs and articulate their business value.
Build external stakeholder maps and collaborate with account teams, including Account Executives, to identify and engage senior business subject matter decision makers at customer and partner organizations.
Apply the orchestration model to drive deal closure by identifying and aligning internal stakeholders and leveraging and expanding partner relationships.
Collaborate with One Commercial Partner and partner networks to cross-sell, up-sell, and co-sell; support onboarding new partners by researching and discussing customer scenarios; provide feedback on partner gaps; develop joint proposals and consumption plans; and contribute to strategies addressing partner capability gaps.
Collaborate with compete global black belts to analyze competitor products, solutions, and services and position Microsoft against competitors in customer communications; analyze the competitive landscape and recommend pursuing or withdrawing from opportunities.

Overview

Azure Sales specialist.

Has a deep understanding of customers' business and its priorities to drive conversations with customers on digital transformation across multiple solution areas, in collaboration with partners and services. Collaborates with account teams, partners, or services to track, qualify, and expand new opportunities. Identifies, develops, proposes, and articulates solutions that align with customer needs. Contributes input and coaches team on strategies to drive and close prioritized opportunities. Collaborates with One Commercial Partner (OCP) and partners to cross-sell, up-sell, and co-sell. Applies the orchestration model to proactively drive deal closure by identifying and aligning internal stakeholders and leveraging and expanding relationships with partners. Proactively provides analysis of the competitive landscape in supported solution area and decides to pursue or withdrawal. Contributes to exploring business and emerging opportunities to optimize the portfolio and support customer innovation. Manages and/or orchestrates sales and delivery success through the account team and pursuit team. Engages with internal and external stakeholders on business planning, rhythm-of-business (ROB) meetings to review and plan for assigned accounts. Collaborates with internal teams and partners to conduct business analysis to pursue high-potential customers and develop a target list of potential business. Manages the end-to-end business of the assigned territory.

Responsibilities

Sales Excellence

Collaborates with partners and resources and leverages customer insights or industry knowledge; contributes to exploring business and emerging opportunities to optimize the portfolio and support customer innovation.

Manages the end-to-end business of the assigned territory; conducts forecasting for accounts and develops a portfolio and territory plan to drive intentional selling aligned with strategic priorities.

Engages with internal and external stakeholders on business planning, rhythm-of-business (ROB) meetings to review and plan for accounts in the assigned territory.

Reviews feedback report and coaches others on ensuring customer/partner satisfaction and decreasing dissatisfaction by establishing recovery action plans to improve clients' overall experience; manages and/or orchestrates sales and delivery success through the account team and pursuit team.

Sales Execution

Engages in conversations with customers to introduce how other workloads could enable digital transformation areas that is aligned with the customer's industry and turns opportunities into deals; has a deep understanding of customers' business and its priorities to drive conversations with customers on digital transformation across multiple solution areas, in collaboration with partners and services; creates guiding examples of digital transformation through seminars, workshops, Webinars, and direct engagement.

Identifies opportunities to drive consumption and grow business with existing customers by initiating conversations, providing demos or quotes, and collaborating with partners or internal teams (e.g., Technical Sales Professionals, global black belts [GBBs]); for licensing transactions and project engagements, ensures rapid and robust deployment plan at point of sale that is validated by services and partners; identifies, articulates, and facilitates the removal of blockers to consumption by partnering with internal and external stakeholders.

Implements strategies to accelerate the closing of deals; contributes input on strategies to drive and close prioritized opportunities; coaches less experienced team members in deal plan execution; implements close plans (e.g., how to map timeline, engage the customer, get customer buy in and commitment) to de-risk and drive predictable deal closure.

Collaborates with team members to discover new opportunities; drives incremental revenue growth through personal campaigns (e.g., portfolio analysis) or internal sources (e.g., marketing, account teams); collaborates with account teams, partners, or services to track, qualify, and expand new opportunities; collaborates with other teams (e.g., account teams) and services to build pipeline; interfaces with customers and builds relationships via social selling; applies Microsoft's sales process (MSP) to determine the quality of the opportunity and whether to proceed.

Identifies customer business needs and technology readiness; contributes to the development of solutions in collaboration with internal teams, partners, and services; proposes prioritized solutions that align with customers' needs; articulates the business value of proposed solutions.

Proactively builds external stakeholders' mapping; collaborates with account teams (e.g., Account Executives) to identify and engage senior business subject matter decision makers at the customer's/partner's business.

Scaling and Collaboration

Applies the orchestration model to proactively drive deal closure by identifying and aligning internal stakeholders and leveraging and expanding relationships with partners.

Collaborates with One Commercial Partner (OCP) and with a network of partners to cross-sell, up-sell, and co-sell; identifies and supports on-boarding new partners by researching and discussing customer scenarios; provides feedback to OCP on partner gaps; develops joint proposals and consumption plans with partners; contributes to developing partner strategies to address gaps in partner capabilities.

Technical Expertise

Collaborates with the "compete" global black belts (GBBs) to analyze competitor products, solutions, and/or services and implements strategies to position Microsoft against competitors in customer communication; proactively provides analysis of the competitive landscape in supported solution area; evaluates opportunities and makes recommendations on pursuit or withdrawal.

Qualifications

Cultivating Strategic PartnershipsOrchestrating and maintaining strong business relationships and partnerships, while nurturing executive relationships to establish credibility as an active listener and trusted advisor. Managing relationships and projecting executive presence to cultivate effective collaborative partnerships with customers, partners, and stakeholders, driving business growth.

Maximizing Business OpportunitiesMaximizing business objectives by leveraging a deep understanding of businesses and their needs, and opportunities across market, industry, and competition. Managing and prioritizing business development opportunities through market and industry analysis, recognizing customer needs, qualifying opportunities, and identifying how solutions, in collaboration with partners, can enable business capabilities that drive growth and innovation.

Optimizing Account OperationsManaging and optimizing sales accounts through strategic decision-making, deep understanding of sales cycle timeframes, and leveraging advanced tools, programs, and insights to drive KPIs. Orchestrating opportunities and deals by developing tailored sales strategies that drive successful business outcomes and maximize customer value realization.

Selling SolutionsSelling solutions by demonstrating value, persuasively negotiating mutually beneficial agreements, and consulting with stakeholders to challenge conventional thinking. Creatively navigating the sales process and using storytelling to envision transformation with the customer, effectively connecting anecdotes, data insights, and technical value to maximize and accelerate customer business impact.

Skills Not Mapped to CapabilitySkills Not Mapped to Capability

Strategically Managing Sales PipelinesAnalyzing business needs and market dynamics, gathering and analyzing relevant customer, partner and competitor insights and trends, and managing and informing change processes for current and future customers to advance and optimize sales pipelines.

Required/minimum qualifications

Bachelor's Degree in Information Technology, Business Administration, or related field AND 5+ years of technology-related sales or account management experience OR 6+ years of technology-related sales or account management experience.

Additional or preferred qualifications

Master's Degree in Business Administration (e.g., MBA), Information Technology, or related field AND 5+ years of technology-related sales or account management experience OR Bachelor's Degree in Information Technology, or related field AND 6+ years of technology-related sales or account management experience OR 8+ years of technology-related sales or account management experience.

3+ years of solution sales or consulting services sales experience

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

About the Company

Microsoft

Builds workplace software, PCs and cloud services

Microsoft builds workplace software, operating systems and cloud infrastructure for consumers, businesses and government agencies, from small organizations to global enterprises. Microsoft 365 combines Word and Excel with Teams communication and Copilot AI features, while Windows runs PCs and Surface supplies the company's own computers. Azure rents computing capacity, storage and databases to build and run web applications. Microsoft also sells Xbox consoles and games, collecting revenue through software licenses, subscriptions, usage charges and product sales. Founded in 1975 by Bill Gates and Paul Allen, Microsoft is headquartered in Redmond, Washington.

Company size: 10,001+
Company stage: IPO
Headquarters: Redmond, WA
Founded: 1975

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