Hotel Host
No salary listed
Entry
Bachelor's
Recife, State of Pernambuco, Brazil
In Person
Food Service & HospitalityHotel Guest Services
About the job
Requirements
- Higher education must be in progress or completed.
- English is required.
- Spanish is desirable.
- Demonstrate an open mind, customer orientation, self-confidence, communication, teamwork, proactivity and initiative, knowledge and improvement of the business, attention to detail, and discretion.
Responsibilities
- Welcome and serve guests according to the brand's service style, provide information based on their needs, and support a distinctive guest experience aligned with Accor's service culture.
- Process requested reservations by checking availability, informing guests of rates, room types, and schedules, and managing the hotel's reservations email by answering questions and confirming bookings.
- Welcome guests and provide basic information about hotel operations and services.
- Verify reservations, collect personal information in the FNRH when needed, check required documents, comply with laws concerning accommodation of minors, and deliver room keys.
- Act as the primary contact between guests and other hotel departments by receiving requests, suggestions, and complaints and resolving them or forwarding them to the responsible department.
- Stay informed about city entertainment and local events.
- Offer and award loyalty-program points according to guidelines, and provide returning and Le Club guests with differentiated welcomes and available soft benefits based on their status and preferences.
- Answer telephone calls according to brand standards and provide wake-up calls when requested.
- Follow reception practices and self-control procedures.
- Serve guests in the hotel restaurant, bar, or convenience store when needed as part of the role's cross-functional duties.
- Manage room availability in the distribution system, such as TARS or Omnibees, and prevent discrepancies between reservations and occupied rooms.
- Close guest accounts, verify charges with guests, present invoices, answer questions, make corrections when needed, and follow the applicable check-in payment procedure for ibis budget.
- Organize documents after checkout for sending invoices and tax receipts to guests.
- Safeguard cash and credit-card receipts, monitor cash flow, and prevent discrepancies.
- Control and close the cash register, record transactions according to self-control procedures, make corrections when needed, secure receipts in a safe, and verify and organize tax receipts and payment details.
- Check outstanding balances and pending accounts.
- Maintain the petty cash fund according to self-control procedures.
- Print and justify voids made during the shift, and analyze discrepancies between reserved, occupied, and vacant rooms.
- Review reports on room rates and market segments to verify amounts and codes.
- Control baggage storage and delivery and charge for baggage handling according to brand practices.
- For the ibis brand, check the Mission 15 Minutes cabinet and its housekeeping and maintenance items for emergencies and callouts.
- For the ibis budget brand, enter breakfast revenue in the point-of-sale system and check that RDS and point-of-sale balances match.
- Maintain the organization of the reception and back office, control books, and office supplies.
- Update ACDC when identifying a guest preference to personalize products and services.
- Represent the brand's values and actively participate in service-culture activities.
- Follow managers' guidance on waste sorting and water and energy consumption to support environmental objectives.
- Perform other related duties as required by the hotel or department.
Desired Qualifications
- Spanish language ability.
About the company
Accor operates a global portfolio of hotel brands spanning economy to luxury, providing hotel management and franchising services in the travel and tourism sector. Its revenue comes from room bookings, food and beverage services, and management fees earned from franchised properties. The company runs a loyalty program called A Club to boost guest retention and engagement. Growth is aided by strategic acquisitions, such as Adoria for corporate catering solutions and a stake in Squarebreak for upscale villa rentals. Accor pairs global expertise with local knowledge to deliver consistent hospitality experiences at scale, while pursuing sustainability and positive impact on guests, communities, and the environment. The overall goal is to offer reliable, high-quality experiences across markets and to grow responsibly through responsible expansion and sustainable practices.
Company Size
10,001+
Company Stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967
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Simplify's Take
What believers are saying
- September 2026: Treasure Island joined Handwritten Collection, giving Accor Las Vegas Strip entry.
- Accor is developing Sofitel Tangier for 2029 and a Risma tourism academy in Morocco.
- September 2026 OCEANEs issuance refinanced 2027 debt, lowering near-term maturity pressure.
What critics are saying
- The 2027 OCEANEs still leave €139 million outstanding, forcing another refinancing by December 2027.
- Treasure Island's 2027 restaurant plans face Vegas demand swings.
- A failed 2027 refinancing forces dilutive equity issuance and destroys investor confidence.
What makes Accor unique
- ALL Accor spans economy-to-luxury brands, locking travelers across segments.
- Handwritten Collection lets Accor add iconic independents like Treasure Island without heavy ownership.
- Accor's asset-light management and franchising scales globally while preserving local operator relationships.
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Benefits
- Health Insurance
- Meal Benefits
- Performance Bonus