UCSF

Public health sciences university in San Francisco

Medical Assistant 2

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeSan Francisco, CA, USA$33 - $41.19In-person

About the Job

Requirements

Certification from an approved Medical Assistant program, or an equivalent combination of training and experience.
One year of experience as a Medical Assistant or Hospital Assistant in a medical practice.
Knowledge and abilities essential to successful performance of the assigned duties.
Current American Heart Association CPR certification.
Medical Assistant certification.

Responsibilities

Assist in delivering outpatient behavioral health patient care under supervision and in collaboration with clinical nursing staff.
Perform assigned patient care and review-of-systems data collection to support specialty care services.
Learn and assist with required procedures; adhere to Medical Center Telephone and House Standards.
Perform routine clinical functions and document vital signs, height, weight, pain screening, and chief complaints in patient charts.
Document interpreter use and work with interpreting services to facilitate in-person, phone, or video participation in medical appointments.
Assist providers and patients in preparing for examinations and procedures.
Complete competencies required to perform or assist with department-specific procedures, as determined by the Administrative Nurse or Administrative Director.
Act as a chaperone for medical providers as needed.
Float internally within the department as requested by the supervisor.
Monitor patient flow through the clinic and facilitate referrals to other providers as ordered by the physician.
Perform clinical activities accurately and promptly; comply with Ambulatory Services and Medical Center policies and procedures for infection control, safety, administration, and clinical practice, including JCAHO and Title 22 requirements.
Maintain courteous and effective telephone communications in accordance with Medical Center Telephone Standards and uphold House Standards.
Notify providers of patient delays and service issues, advocate for patients by facilitating provider punctuality, and communicate provider delays to the front office team and patients when delays exceed 30 minutes.
Share relevant information and observations with health team members; communicate problems to nursing staff or an appropriate supervisor; suggest improvements to clinic or practice operations.
Assist patients with issues and complaints using conflict-management skills.
Use the APeX electronic health record within the Hospital Assistant scope of practice, including documenting vital signs, height, weight, pain scores, chief complaints and histories; entering patient-reported medications and allergies; ordering and signing point-of-care tests under signed protocols; documenting test results; entering and pending provider-scripted orders; and opening medication-refill, telephone, and staff-message encounters.
Maintain clean, stocked examination rooms and inventory medical supplies.
Coordinate meal and rest periods with Behavioral Health/Psychiatry staff and ensure clinic coverage under supervisor or manager direction.
Maintain supply standards as directed by nursing staff or an appropriate supervisor.
Follow infection-control procedures and Ambulatory Services policies for cleaning, disinfecting, and sterilizing equipment.
Perform other patient-care-related duties and provide coverage for Behavioral Health/Psychiatry staff, including booking appointments, tests, surgeries, and authorizations and checking in patients.

JOB SUMMARY

Under supervision of the clinical nurse manager, guided by policies and procedures of the Ambulatory Services, and in collaboration with the Clinical Nursing Staff, the Hospital Assistant II assists in the delivery of care to patients in outpatient behavioral health.Work includesa varietyof personal careand clinical procedures including assuring positive care outcomes. They will perform assigned patientcareandreviewofsystemsdatacollection insupportofthespecialtycareservices providedtopatientswithinthepractices.They arerequiredtolearnandbeabletoassistin procedures.They are required to adhere to the Telephone and House Standards as adopted by the Medical Center.

REPORTINGRELATIONSHIPS

Supervisesno staff

REQUIRED

CertificationfromanapprovedMedicalAssistantprogram;orequivalent combination of training and experience.
OneyearofexperienceasaMedicalAssistant/HospitalAssistantinamedical practice.
Knowledgeandabilitiesessentialtothesuccessfulperformanceoftheduties assigned to the position.
CurrentAmericanHeartAssociationCPRCertification.

PREFERRED

None

REQUIREDLICENSES/CERTIFICATIONS

CurrentAmericanHeartAssociationCPRCertification Medical Assistant Certification

POPULATIONSSERVED

Populationsserved:Child,Adolescent,Adult,Geriatric.

DUTIES & ESSENTIAL JOB FUNCTIONSPercentageof Time Spent

Clinical 70%

Performsroutineclinicalfunctionsanddocumentsinpatient chart,includingbutnot limited to vital signs, height, weight, pain screening and documentation of chief complaints.
Documents use of interpreter as appropriate.Work with interpreting services to facilitateinterpreterparticipationformedicalappointmentsinperson,byphone,or by video (if available).
AssistsProvidersandpatientsinpreparationforexamand/or procedures.
Successfullycompletesallappropriatecompetenciestoperformorassistwith procedures as required for department specialty and determined by the Administrative Nurse or Administrative Director.
Actsaschaperoneasneededformedicalproviders.
Worksasaninternalfloatfordepartmentasrequestedbysupervisor.

Monitorspatientflowinandoutoftheclinic.
Facilitatesreferralstootherprovidersasorderedbythe physician.
Performsclinicalactivitiesinanaccurateandtimelymanner.
Complies with all Ambulatory Services and Medical Center policies and proceduresforinfectioncontrol,safety,administrativeandclinicalpractice. Complies with activities mandated by JCAHO/Title 22.

Communication15%

Demonstratescourtesy,commonsenseandfollowthroughinalltelephone communications, maintaining the Medical Center Telephone Standards.
EnsuresaprofessionalandhelpfulworkingenvironmentbyupholdingtheHouse Standards as adopted by the Medical Center.
Notifiesprovidersofpatientdelaysandserviceissues.Actsasanadvocatefor patients by helping to facilitate provider punctuality to maintain optimal clinic schedules.
Communicates provider delays to front office team and makes regular announcementstopatientsinwaitingroomorexamroomasneededwhendelays are over 30 minutes.
Sharespertinentinformationandobservationswithotherhealthteammembers.
Identifiesandcommunicatesproblemstothenursingstafforappropriate supervisor.
Offerssuggestionsforchangeorimprovementinclinic/practiceoperations.
Assistspatientswithissuesandcomplaintsutilizingconflictmanagementskills.
UtilizesElectronicHealthRecord(APeX)fordocumentationwithinthescopeof practice of a Hospital Assistant which may include but not limited to:
1. Documentationofvitalsigns,height,weightandpainscale.
2. Enterpatientchiefcomplaintandhistory(i.e.tobacco/familyhx/ med/surg/social).
3. Enterpatientreportedmedicationsandallergies.
4. Order&signPOCTwithsignedprotocol.
5. Documentationofpointofcaretestresults.
6. Enter&“pend”scriptedordersfrom provider.
7. OpenaMedicationRefillEncounterforprovider.
8. Opentelephoneencounters.
9. Openstaffmessages.

Operations Maintenance 15%

Maintainsclean,well-stockedexamroomsResponsiblefor keepinginventoryof medical supplies
Coordinatesmealandrestperiodswith otherBehavioral Health/Psychiatrystaff and ensures coverage of clinic under direction of supervisor/manager.
Maintainssupplystandardsasdirectedbynursingstafforappropriatesupervisor.
AdherestoinfectioncontrolproceduresasoutlinedintheInfectionControlManual.
AdherestotheAmbulatoryServicespolicyandproceduresforthecleaning, disinfecting and sterilizing of equipment.

OTHERFUNCTIONSANDRESPONSIBILITIES

Performsanyother duties related to patient care activities as required and to cover forBehavioral Health/Psychiatrystaff(bookingappts,tests,surgeriesandauthorizations, checking in patients, etc).
Performsanyotherdutiesrelatedtopatientcareactivities/administrativedutiesas required and to cover for Behavioral Health/Psychiatry clinics (booking appts, tests, surgeries and authorizations, checking in patients, etc).

Budgeted Job Salary Range: 33.00 - 41.19

About the Company

UCSF

Public health sciences university in San Francisco

UC San Francisco is a public research university in San Francisco focused solely on health sciences, combining professional education with biomedical research and patient care. Its schools of dentistry, medicine, nursing and pharmacy train clinicians and scientists, while teams investigate cancer, immunology, genomics and neuroscience. UCSF Medical Center and Benioff Children's Hospitals connect clinical care with faculty research and training, and university clinics serve patients across Northern California. Founded in 1864, UCSF is the University of California campus dedicated to graduate and professional education and biomedical research, based in San Francisco.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: 1864

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