Pharmacy Technician Supervisor - Prior Authorization

Hi, we're Oscar. We're hiring a Pharmacy Technician Supervisor - Prior Authorization to join our Pharmacy Utilization Management team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

The Pharmacy Technician Supervisor - Prior Authorization leads the daily operations of the prior authorization technician team, ensuring timely, accurate, and compliant case processing. Serving as a frontline leader and subject matter expert, this role will mentor staff, optimize operational workflows, and resolve operational escalations. The Pharmacy Technician Supervisor will foster a supportive, growth-oriented environment while driving quality, regulatory compliance, and overall team performance.

You will report into the Manager, Pharmacy Utilization Management.

Work Location: This is a remote position, open to candidates who reside in: Alabama; Arizona; Arkansas; Colorado; Connecticut; District of Columbia; Florida; Georgia; Idaho; Illinois; Indiana; Iowa; Kansas; Kentucky; Maine; Maryland; Massachusetts; Michigan; Minnesota; Missouri; Nevada; New Hampshire; New Jersey; New Mexico; North Carolina; Ohio; Oregon; Pennsylvania; Rhode Island; South Carolina; Tennessee; Texas; Utah; Vermont; or Virginia. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote

Pay Transparency: The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $56,304.00 - $73,899.00 per year. The base pay for this role in all other locations is: $50,673.60 - $66,509.10 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, and annual performance bonuses.

Responsibilities:

• Oversee daily technician workflows, queue monitoring, and task assignments to ensure prior authorization requests are processed accurately.
• Monitor productivity and quality metrics, providing regular 1-on-1 coaching, performance reviews, and cross-training to support skill growth and prepare the team for market expansion.
• Be the resource for complex intake issues, escalated provider inquiries, and system glitches.
• Proactively identify and implement process improvements, and resolve daily challenges to keep the team operating.
• Partner with cross-functional leadership to develop, update, and organize job aids and team training resources.
• Participate in a rotated weekend and holiday on-call schedule to monitor queues and offer team support when needed.
• Compliance with all applicable laws and regulations.
• Other duties as assigned.

Requirements:

• Active, unrestricted Pharmacy Technician certification (CPhT)
• High school diploma or equivalent
• 4+ years of work experience in a pharmacy related field
• 2+ years of performing pharmacy reviews for a managed care plan or pharmacy benefits manager.
• 1+ years of people or project management experience.

Bonus points:

• Bachelor's degree
• Experience managing a team of pharmacy technicians performing utilization management operations
• Experience developing and managing key performance indicators/metrics for an operational team
• Acute attention to detail, excellent written and verbal communication skills