Revenue & Reservations Manager
No salary listed
Mid
Bachelor's
Phú Quốc, Phu Quoc, An Giang, Vietnam
In Person
Food Service & HospitalityHotel Guest Services
About the job
Requirements
- A diploma in Tourism or Hospitality Management.
- Prior experience in Revenue Management is an asset.
- At least 2 years of experience as a Sales Manager, 3 years as a Front Office or Reservations Manager, or 2 years in a related field.
- Excellent reading, writing, and oral proficiency in English.
- Proficiency in Microsoft Excel, Word, and PowerPoint.
- A high degree of professionalism, sound human resources management capabilities, and business acumen.
- Strong leadership, interpersonal, and training skills.
- Good communication and customer contact skills.
- Service orientation and attention to detail.
- Ability to work well in stressful, high-pressure situations.
- Well-presented and professionally groomed at all times.
Responsibilities
- Continuously analyze changing channel distribution models and their impact on consumer booking trends.
- Optimize hotel and corporate pricing strategies by defining and managing Best Available Rate levels, stay restrictions, and other tactical yield management measures aligned with demand factors.
- Maintain rates that promote brand integrity and protect long-term customer relationships.
- Collaborate with Revenue Management and Sales & Marketing teams to develop effective, engaging, targeted rate offers and packages for appropriate customers and channels.
- Monitor transient, group, and tour booking pace to determine pricing and availability controls across reservation distribution sources, and implement timely distribution-plan changes.
- Complete rooms and revenue forecasting to project unconstrained demand accurately, and maintain future and historical data within Demand Analysis strategies.
- Ensure system overrides are appropriate and special events or promotions are accurately loaded into property management systems, central reservation systems, and channel managers.
- Partner with the Director of Sales & Marketing and Sales team members to encourage strategic selection of group and corporate business aligned with brand guidelines.
- Track and analyze competitor pricing and yield strategies to predict marketplace reactions.
- Chair and prepare materials for weekly Revenue Management Meetings and prepare regular revenue updates for Executive Management.
- Organize the daily workflow and allocation of work in the reservations section to maintain operational efficiency.
- Monitor guest service personnel to ensure guest satisfaction through personalized recognition and prompt, cordial attention.
- Establish and maintain public relations with guests and visitors to safeguard the hotel's reputation.
- Maintain current knowledge of the hotel's features, services, and promotions, and ensure guests receive accurate and up-to-date information.
- Interview, select, and recruit direct reports, and conduct objective periodic performance reviews.
- Identify and develop high-potential team members and plan, conduct, and maintain training programs that address development needs and equip staff with skills for changing business demands.
- Monitor team members' appearance, hygiene, attitude, and professionalism.
- Set a positive, self-disciplined, self-motivated working example and support, encourage, and assist the team.
- Maintain effective working relationships with colleagues and hotel departments, including Finance, Front Office, Food & Beverage, Sales & Marketing, Information Technology, People & Culture, and Engineering.
- Remain aware of and comply with fire, life-safety, and emergency procedures.
- Attend briefings, meetings, and corporate training as assigned, and perform other reasonable duties assigned by management.
- Recruit and organize training for department personnel, ensuring staffing needs are met and team capabilities are developed.
- Prepare monthly or quarterly reports on departmental asset management in compliance with regulations, ensuring transparency and accuracy.
- Provide support to other positions or departments when required, in alignment with professional competencies and hotel policies and regulations.
About the company
Accor is a global hospitality group with brands spanning economy to luxury. It earns revenue from room bookings, food and beverage, and management fees from franchised properties, while providing hotel management and franchising services. The company grows through acquisitions and investments, such as Adoria for catering and Squarebreak for upscale villa rentals, combining global expertise with local know-how. Its goal is to expand its footprint while delivering consistent, responsible guest experiences and advancing sustainability across its operations, supported by its loyalty program A Club.
Company Size
10,001+
Company Stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967
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Simplify's Take
What believers are saying
- American Express expanded ALL Accor globally on July 22, 2026, widening acquisition channels.
- Accor opened 109 hotels in H1 2026, and plans 350 openings during 2026.
- H1 2026 recurring EBITDA rose 6.5% despite disruption, showing pricing and cost discipline.
What critics are saying
- Reuters reported Grizzly Research trafficking allegations on March 19, 2026; trust damage persists.
- Middle East conflict cut Q2 room revenue on July 30, 2026, hurting UAE demand.
- Net debt hit €3.523 billion in H1 2026; Essendi impairment signals balance-sheet pressure.
What makes All Accor unique
- ALL Accor reached 100 million members and drives twice-frequent stays.
- Accor spans 45 brands across 110 countries, reducing reliance on any single market.
- Its asset-light model pairs 268,000-room pipeline with luxury brands like Raffles and Orient Express.
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Benefits
- Employee Discounts
- Professional Development Budget