Revenue & Reservations Manager

Job Description

Primary Responsibilities

1. Revenue Management & Strategic Pricing

• Market Analysis: Perform continuous analysis of changing channel distribution models and their direct impact on consumer booking trends.
• Pricing Strategy: Optimize hotel and corporate pricing strategies by defining and managing BAR (Best Available Rate) levels, stay restrictions, and other tactical yield management measures congruent with demand factors.
• Rate Integrity: Maintain rates that promote brand integrity and protect long-term customer relationships.
• Offer Development: Collaborate with the Revenue Management and Sales & Marketing teams to determine effective, engaging, and targeted rate offers (packages) delivered to the right customer via the right channel.
• Distribution Control: Monitor transient, group, and tour booking pace to determine pricing and availability controls for all reservation distribution sources, implementing timely changes to the distribution plan.
• Forecasting & Data: Complete all rooms and revenue forecasting to accurately project unconstrained demand. Maintain future and historical data within the Demand Analysis strategies.
• System Integrity: Ensure appropriate system overrides are in place and special events or promotions are accurately loaded into the property systems (PMS/CRS/Channel Manager).
• Business Selection: Partner with the Director of Sales & Marketing and Sales team members to encourage strategic selection of group/corporate business in alignment with brand guidelines.
• Competitor Tracking: Track and analyze competitive set (comp set) pricing and yield strategies to accurately predict marketplace reactions.
• Meetings & Reports: Chair and prepare comprehensive materials for the weekly Revenue Management Meetings and prepare regular revenue updates for Executive Management.

1. Reservation Operations & Guest Relations

• Daily Operation: Responsible for the daily organization, workflow allocation, and operational efficiency of the reservation section.
• Quality Standards: Monitor guest service personnel constantly, ensuring maximum guest satisfaction is achieved through personalized guest recognition and prompt, cordial attention.
• Public Relations: Establish and maintain excellent public relations with all guests and visitors, safeguarding a top-tier reputation for the Hotel.
• Information Accuracy: Maintain complete and updated knowledge of all the hotel's latest features, services, and promotions. Ensure guests are provided with the most accurate, meaningful, and up-to-date information at all times.

1. Team Management & Leadership

• Recruitment & Reviews: Interview, select, and recruit direct reports. Conduct objective, periodic performance reviews with the team.
• Talent Development: Identify and develop team members with high potential. Plan, conduct, and maintain training programs that address development needs and equip staff with new skills to meet changing business demands.
• Professionalism: Constantly monitor team members’ appearance, hygiene, attitude, and overall degree of professionalism.
• Leadership Example: Maintain a positive attitude towards work, stay self-disciplined, self-motivated, and set an exemplary working standard for all subordinates. Be understanding, supportive, encouraging, and helpful to the entire team.

1. General Responsibilities

• Collaboration: Maintain an excellent working relationship with all colleagues and hotel departments (Finance, Front Office, F&B, Sales & Marketing, IT, People & Culture, Engineering).
• Safety & Compliance: Stay fully aware of and compliant with the hotel’s fire, life safety, and emergency procedures.
• Administrative Duties: Attend all briefings, meetings, and corporate trainings as assigned by management. Perform any other reasonable duties assigned by the Management team.

1. Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings and trainings as assigned by management.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other reasonable duties assigned by the assigned by the Management.
• Responsible for recruiting and organizing training for personnel within the department, ensuring that staffing needs are met and team capabilities are developed.
• Prepare monthly/quarterly reports on the department's asset management in compliance with regulations, ensuring transparency and accuracy.
• Other Duties: Carry out other duties as reasonably assigned by the Department Head or Management, including providing support to other positions/departments when required, in alignment with professional competencies and the hotel's policies and regulations.

Qualifications

Profile 

Knowledge and Experience 

• Diploma in Tourism / Hospitality Management 
• Prior experience in Revenue Management is an asset. Minimum of 2 years of experience as Sales Manager / 3 years of experience as Front Office or Reservations Manager / 2 years of experience in a related field.
• Excellent reading, writing and oral proficiency in English language.
• Proficient in MS Excel, Word, & PowerPoint.
• High degree of professionalism with sound human resources management and business acumen capabilities. 

Competencies 

• Strong leadership, interpersonal and training skills.
• Good communication and customer contact skills.
• Service oriented with an eye for details.
• Ability to work well in stressful & high-pressure situations.
• A team player & builder.
• A motivator & self-starter.
• Well-presented and professionally groomed at all times.

Additional Information

• 100% salary and 100% service charge during the probation period.
• Full Social, Health, and Unemployment Insurance contributions right from the probation period.
• 13th-month salary & Resort's performance-based bonus.
• Monthly Officer Check (OC) allowance at the Resort’s restaurants.
• Relocation Allowance.
• Monthly Phone Allowance.
• Monthly Gasoline Allowance.
• Housing Allowance / Free accommodation at Heartist House.
• 03 complimentary meals per day at the staff cafeteria.
• Special employee discounts on services at Novotel Phu Quoc Resort and all Accor hotels worldwide.
• Professional training programs from AccorHotels Academy.
• International, professional, and dynamic working environment.
• Engaging team activities: Birthdays, Year-End Party, Football/Volleyball clubs, etc.