Technical Services Analyst

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As a Technical Services Analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Providing Enterprise level product support to clients (internal and external) via phone and email.
• Resolving assigned incidents within the SLA timelines working with internal(L3/IT/Development) and external(clients/vendor) resources.
• Documenting all resolution activities, communication related to support request/Incidents in the respective support/incident ticket.
• Maintaining status of issues in incident tracking system and performing appropriate follow-up on escalated issues.
• Participating in new product roll outs, maintenance releases, testing, documentation and operational improvement projects.
• Contributing to Knowledge Base in conjunction with the execution of issue resolution duties.

Your Skills and Expertise 
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• BE/ BCA/ MCA, BSc (Computer Science) or related field 1-3 years experience either as a Product/Application Support Engineer for Enterprise Applications providing support to US or International Customers
• Excellent communication skills both written and verbal. Demonstrated strong customer service/support skills
• Knowledge of some or all of the following is required: Microsoft operating systems, networking and Internet technologies, databases including MS SQL, Oracle, MySQL, VBS/VBA, IIS/Apache, Java Scripting and Microsoft Office Suite
• Problem-solving skills with complex software installations of Enterprise applications Knowledge of Health Care Domain, Medical Transcription, HL7, HIS, Radiology Information System (RIS)

Core Competency

• Incident Management
• Experience in Health Care Domain (Preferably HIS)
• L2 Support, HL7, HIS and RIS

Technical Skills Required:

• Networking Concepts, Web Servers (IIS & Apache)
• Database (DDL & DML commands in MySQL, Oracel & MS SQL)
• Programming Concepts (conditional statements, exceptions etc.)
• Debugging Skills Knowledge on webservices, DLLs, APIs HL7 (Optional) Radiology Information System (RIS), Health Information System (HIS), PACS, EMR, EHR (Optional) VB Scripting

Ready to work in rotational shifts (24x7)

Work location: Bangalore: Hybrid

By applying to this position, you acknowledge that Solventum recently publicly announced its intention to divest its Health Information Systems Business. See Solventum Announces Intent to Separate its Health Information Systems Business :: Solventum Corporation Newsroom. No decision has been made regarding the ultimate structure or timing of any potential transaction, and there can be no assurance that a separation will occur. Any transaction would be subject to customary approvals, including approval by Solventum's Board of Directors, regulatory requirements and other customary conditions. This position supports the Health Information Systems Business. If a future transaction involving that business were to occur, the impact on this role would be determined as part of that process and would remain subject to applicable legal requirements, approvals and business decisions.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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