Health Information Management Technician 2 - Release of Information

Primary Location

Offices at Vernon Place

Department

Health Information Mgt

Shift

Day (United States of America)

Schedule

Full time

Weekly Hours

40

FTE

1

Employee Status

Regular

*Expected Starting Pay Range

$19.82 - $24.62

*Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

 Make an impact behind the scenes of patient care! Cincinnati Children’s is looking for an HIM Tech II - ROI to join our Health Information Management team. In this role, you’ll help ensure patients, families, providers, and other customers receive accurate and timely access to health information while protecting patient privacy. From processing release-of-information requests and maintaining medical record accuracy to supporting providers and resolving documentation issues, you’ll play an important role in keeping health information accurate, secure, and accessible.

JOB RESPONSIBILITIES

Dictations

• Monitor the completion of dictations within the timeline established by CCHMC and process the Incomplete Operative Report Dictation List according to established procedures.
• Resolve physician suspension issues.
• Support coding by following up on operative note data integrity issues and other questions, providing timely communication and resolution.
• Provide technical and administrative assistance for other health information functions.
• Monitor the fax server to research and or correct entries as appropriate.
• Complete special projects as assigned.
• Utilize electronic work lists and workflow reports to review and edit medical record transcription for accurate patient demographic information, accurate physician signature deficiency assignment and correct formatting in ChartMaxx.
• Validate that transcription is applied to the proper medical record encounter and move as appropriate.

Authorizations

• Reviews, validates, and enters authorizations to release protected health information to ensure compliance with HIPAA requirements.
• Works with requestors such as families, patients, providers, auditors, etc. to facilitate request processing and provide timely feedback regarding status of requests.
• Processes routine and or first level disclosure of copies of medical records to meet turn-around time goals (verification of discharge dates to insurance companies, release of immunization records, disclosure of records from Epic and or CMaxx for continuity of treatment purposes, uploading images to PACS Computer Application, burning CDs for internal and external customers, etc.).

Quality Review

• Perform quality review during the training phase for CDIT staff.
• Maintains production and measurement statistics.
• Consistently meet department productivity and quality standards.
• Maintain a neat functional work space that is organized, safe, accessible, and that provides an effective and efficient environment for employees, patients, and families.

Customer Service

• Provides assistance to other CCHMC staff members and customers.
• Answers telephone calls, responds to status requests for release of protected health information adhering to HIPAA, CCHMC and HIM department standards, prioritizes requests for information, troubleshooting issues and escalating as appropriate.
• Processes first level requests for patient information in a manner that adheres to HIPAA and HIM Department standards.
• Researches requests to update the patient care team in Epic, updating as appropriate.
• Demonstrates flexibility in work assignments such that needs of all customers are met.
• Functions as an effective team member within individual teams and departmental teams.

JOB QUALIFICATIONS

• High school diploma or equivalent
• 2+ years of work experience in a related job discipline

PREFERRED QUALIFICATIONS

• Previous experience in Health Information Management or Release of Information.
• Working knowledge of HIPAA, medical terminology, and medical record confidentiality.
• Experience with Epic or other electronic health record systems.
• Strong communication, customer service, organizational, and problem-solving skills.
• Demonstrated attention to detail and ability to meet established productivity and quality standards.

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s. 

 Cincinnati Children's is: 

• Recognized by U.S. News & World Report as a top 10  best Children's Hospitals in the nation for more than 15 years 

• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding 

• Recognized as one of America’s Best Large Employers  (2025), America’s Best Employers for New Grads (2025) 

• One of the nation's America’s Most Innovative Companies as noted by Fortune 

• Consistently certified as great place to work 

• A Leading Disability Employer as noted by the National Organization on Disability 

• Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) 

 We Embrace Innovation—Together.  We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us. 

Comprehensive job description provided upon request.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability