Information Technology Systems Support Specialist

Job Description

2440 Stevens Center Place, H520 Richland, Washington 99354

ProSidian Seeks a Information Technology (IT) Systems Support Specialist [DOE0078077] for Program Support on a Exempt W2: No Overtime Pay Basis Contract Contingent generally located across the CONUS -  Richland, Washington Across The Pacific Northwest Region supporting DOE EM Hanford which is a Federal, regulated, high-stakes nuclear cleanup environment requiring multidisciplinary contractor support, compliance oversight, and mission assurance.

We seek Information Technology (IT) Systems Support Specialist [DOE0078077] candidates with relevant Environmental Management Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Environmental Management Sector Clients such as DOE. This as a Contract Contingent or Contract W-2 (IRS-1099) Oversight And General Support Services Under Job Task Category 03 Assistant Manager for Mission Support (AMMS) Functional Area / Swim Lane / Category Discipline Professional - General Support Services (GSS) For Hanford Field Office (HFO) Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.

JOB OVERVIEW

Provide services and support as a Information Technology (IT) Systems Support Specialist [General Support Services (GSS) For Hanford Field Office (HFO)] in the Environmental Management Industry Sector focussing on Environmental Services Solutions for clients such as U.S. Department of Energy – Environmental Management, Hanford Field Office (DOE-EM / HFO) | DOE – Environmental Management Consolidated Business Center (EMCBC), Cincinnati, OH Generally Located In CONUS -  Richland, Washington and across the Pacific Northwest Region (Of Country/World).

Mission support services enhance infrastructure, operations, and logistics—driving safe, reliable, and efficient Hanford performance.

RESPONSIBILITIES AND DUTIES - Information Technology (IT) Systems Support Specialist [DOE0078077]

Provide Tier 1/2 support, manage accounts, patch systems, document knowledge base. This role provides services and support for Program Office #03 Assistant Manager for Mission Support (AMMS) under Job Task #03.03 - Information Technology (IT) Systems Support Specialist with Support Functions for Hanford Sitewide Mission Support Activities, programmatic technical support, project controls, cybersecurity analyst support, IT equipment administration support, and security support.

Information Technology (IT) Systems Support Specialist: Administers cloud environments, provides technical support, maintains system documentation, and manages IT equipment inventory to support DOE's mission and enhance IT infrastructure. The role is crucial for maintaining and enhancing the IT infrastructure at Hanford, ensuring efficient cloud administration, technical support, system documentation, and IT equipment management to support DOE's mission.  With a DPLH of 1920, the anticipated total FTEs are approximately 3 FTEs for this ProSidian Engagement Team Role.

The role(s) are located in the Pacific Northwest Region is at or near CONUS -  Richland, Washington.  Initially identified Work Site Address (Subject to Change or Working Remotely):  2440 Stevens Center Place, H520 Richland, Washington 99354

Qualifications

Desired Qualifications For Information Technology (IT) Systems Support Specialist [DOE0078077] (DOE0078077) Candidates:

4–7+ years IT support; DOE preferred.

Education / Experience Requirements / Qualifications

AA/BS IT or related; certifications helpful.

4–7+ years IT support; DOE preferred.

This position aligns with functional and technical requirements in the Environmental Management Sector and Information Technology (IT) Systems Support Specialist Candidates principally support Oversight And General Support Services Under Job Task Category 03 Assistant Manager for Mission Support (AMMS) Functional Area / Swim Lane / Category Disciplines.

Skills Required

Primarily focused on Assist program and project management support in daily business activities. initiatives and aligned with Program Support activities Oversight And General Support Services Under Job Task Category 03 Assistant Manager for Mission Support (AMMS) Functional Area Activities. 

Service desk tools, O365, troubleshooting.

Competencies Required

• Customer focus, patience, documentation.

Ancillary Details Of The Roles

• Publish self-service guides for DOE users.

• Functional attributes of this role include IT systems/application support
• - Job Tasks:  Job Tasks related to Hanford Field Office (HFO) General Support Services (GSS) in this role shall include a broad spectrum of support responsibilities. required supporting personnel are subject to change throughout the period of performance, with increases/decreases in the number of supporting personnel positions expected. Support services may vary by up to +/-15% of the indicated staffing levels.
• - Travel:  Travel as coordinated with the technical point of contact and approved in writing by the CO in advance is allowed, in accordance with Federal Travel Regulations.
• - Security Requirements: ProSidian Team Members shall have a Facility Clearance, and their subcontractors and team members proposed to perform classified work shall have a Facility Clearance.  When required, ProSidian personnel shall possess a DOE Clearance level as indicated in the Task description for the work performed.
• - Place of Performance:  Work shall be conducted at the Hanford Field Office and the Hanford Site in Richland, Washington.
• - Government-Furnished Resources: The Government will provide the ProSidian Team with office space, computer workstations, and required software at the Hanford Field Office (HFO) location to support the performance of all tasks.  Scope performance shall be conducted predominantly on-site at the Hanford Field Office (HFO) facilities (with some remote support as approved by the Contracting Officer [CO]).

Other Details

After-hours support may be required.

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Additional Information

As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed; establish, manage, pursue, and fulfill annual goals and objectives with at least three (3) Goals for each of the firms Eight Prosidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and to support all business development and other efforts on behalf of ProSidian Consulting.

CORE COMPETENCIES

Teamwork – ability to foster teamwork collaboratively as a participant, and effectively as a team leader
Leadership – ability to guide and lead colleagues on projects and initiatives
Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems, and people
Communication – ability to effectively communicate to stakeholders of all levels orally and in writing
Motivation – persistent in pursuit of quality and optimal client and company solutions
Agility – ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
Judgment – exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications
Organization – ability to manage projects and activity, and prioritize tasks
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OTHER REQUIREMENTS

Business Tools –  understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors
Curiosity – the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together
Humility – exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference
Willingness - to constantly learn, share, and grow and to view the world as their classroom
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BENEFITS AND HIGHLIGHTS

ProSidian Employee Benefits and Highlights: Your good health and well-being are important to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. That’s why we are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently include the following for Full Time Employees:

Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a Pre-tax basis.
Group Medical Health Insurance Benefits: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs. ||| Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife.
Group Vision Health Insurance Benefits: ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP.
401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options are available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match.
Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor’s appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days – 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given.
Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees.
Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy on a daily basis.
Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials.
ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program.
Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support.
Flexible Spending Account: FSAs  help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis. You determine your projected expenses for the Plan Year and then elect to set aside a portion of each paycheck into your FSA.
Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance. D&D covers death or dismemberment from an accident only.
Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability.
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ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply

ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines.

ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status.

Furthermore, we believe in "HONOR ABOVE ALL"  - be successful while doing things the right way. The pride comes out of the challenge; the reward is excellence in the work.

FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON http://www.ProSidian.com/ OR SEND YOUR RESUME’S, BIOS, AND SALARY EXPECTATION / RATES TO CAREERS @ PROSIDIAN.COM.

ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED.

Be sure to place the job reference code in the subject line of your email.  Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.

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