Client Service Account Manager

Do you enjoy building trusted client relationships while solving complex service and product challenges? Join a team that supports essential payments activities for large organizations. You’ll help clients operate efficiently, navigate change, and continuously improve how they use our services. This role combines client partnership, problem-solving, and coordination across multiple internal teams. If you thrive in a fast-paced environment and value strong client outcomes, we’d like to hear from you.

As a Client Service Account Manager in the Payments services team, you will support a portfolio of large corporate and financial institution clients by helping them effectively use payments products and services. You will act as a central point of contact for service resolution, identify gaps and improvement opportunities, and partner with internal teams to deliver a consistent client experience. You’ll balance day-to-day issue management with longer-term service improvements that help clients operate smoothly.

Job responsibilities

• Advise clients through consultation and guidance to support informed decision-making
• Serve as the client’s central point of contact for service issue resolution and escalation, coordinating with internal partners as needed
• Identify product and service gaps, and recommend practical improvements aligned to client needs and operational requirements
• Contribute to service delivery plans and support enhancements by sharing client feedback and usage insights
• Communicate complex topics clearly and confidently in both written and verbal formats
• Promote risk awareness by supporting adherence to applicable policies and helping clients understand relevant legal, regulatory, and cybersecurity-related changes

Required qualifications, capabilities and skills

• Minimum 3 years of relevant industry and/or functional experience
• Understanding of core treasury and payments product sets and related service models
• Strong written and verbal communication skills, with the ability to explain complex topics clearly and in an organized manner
• Demonstrated ability to manage time effectively in a fast-paced environment, balancing competing priorities and meeting commitments
• Ability to build partnerships with internal stakeholders and external clients to drive timely resolution and strong outcomes
• Sound judgment and risk awareness when evaluating service decisions and escalation paths
• Flexibility to adjust working hours as needed and use secure remote-access and virtual collaboration tools when required by the business

Preferred qualifications, capabilities and skills

• Experience supporting large corporate and/or financial institution clients in a client service, operations, or relationship support role
• Experience managing escalations and coordinating cross-functional teams to resolve complex issues end-to-end
• Experience identifying trends from client issues or service data to inform process or service improvements
• Experience contributing to product or service change initiatives, including client communication and implementation support
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.