In PersonAvailable across weekdays and weekends, including late nights until 9:30pm.
About the job
Requirements
Previous retail experience.
A passion for wellbeing.
A love of customer service that translates to inspiring colleagues.
The ability to self-motivate and maintain impeccable standards in store.
Experience working with or understanding sales targets.
The ability to communicate confidently and treat everyone with honesty, kindness, and respect.
The ability to work retail hours, including weekends and evenings.
The ability to adapt easily to change in a fast-paced business.
Responsibilities
Provide the highest standard of NEOM customer experience in store to inspire wellbeing.
Drive forward sales and company objectives.
Assist the team and Store Management with daily tasks.
Proactively contribute to the wellbeing of the planet and people.
Work on initiative and be proactive.
Maintain company standards at all times.
Ensure high standards of housekeeping, cleanliness, and visual merchandising are upheld.
Desired Qualifications
Previous retail experience within a health or beauty environment.
The Role
This isn't your average retail role. As a Keyholder at our NEOM Wellbeing Hub in Bicester Village, you'll be one of the people who sets the tone, leading by example and creating an experience that stays with every customer long after they leave.
Working 21 hours across 3 to 4 days, you'll bring warmth and confidence to every interaction and show up with calm energy and real presence, even when it gets busy. As part of the Bicester Village destination, flexibility is key. You'll need to be available across weekdays and weekends, with late nights until 9.30pm as part of the mix.
We're looking for someone who genuinely lives and breathes wellbeing, not because it's on trend, but because it matters to you, and you love sharing that with others.
Why NEOM Wellbeing? At NEOM Wellbeing, we're more than just a company, we're a movement. Our mission: We Supercharge Wellbeing. With 100% Natural Fragrances at our heart, we're empowering our people, nurturing our communities, and respecting our planet. We're an award-winning, B Corp certified business leading the way in wellbeing, and we're just getting started.
We couldn't be NEOM Wellbeing if we didn't look after the wellbeing of our own people. That means extra Wellbeing days, time off to volunteer, your birthday off, and a monthly product allowance plus an employee discount so you're never far from the good stuff.
We're on the hunt for someone who lives our values: a Good Egg who will Challenge the Status Quo and knows that a positive Attitude Is Everything. If that sounds like you, keep reading.
At NEOM Wellbeing, we believe the best teams reflect the world around them. We're committed to building an inclusive workplace where everyone belongs, and we welcome applications from people of all backgrounds, identities, and experiences. NEOM Wellbeing is an equal opportunities employer.
What You Will Do
Provide the highest standard of NEOM Customer Experience at all times in store to inspire wellbeing
Drive forward sales and company objectives
Assist the team and Store Management with daily tasks
Proactively contribute to the wellbeing of our planet & our people
Work on initiative and be super proactive
Maintain company standards at all times
Ensure the highest standards of housekeeping, cleanliness and visual merchandising are upheld
What We Would Love
Previous retail experience (within a health/beauty environment is desirable)
A passion for wellbeing
A love of customer service which translates to/inspire your colleagues
Self motivator and able to maintain impeccable standards in store
Experience working with or understanding sales targets
Confident communicator - treat everyone with honesty, kindness and respect
Team player with a can-do attitude
Meticulous attention to detail
Thrives in a fast-paced business and adapts easily to change
The ability to work retail hours - which will include weekends and evenings
TIME TO CHILL - 25 days holiday plus bank holidays
BIRTHDAY TREAT - time off on your birthday
WELLBEING TIME– take time off to recharge and reset
NEOM GOODIES - a free NEOM product each month plus staff discount for you to enjoy
HEALTH CARE - cash back plans, outpatient cover, GP consultations, therapies, and Mental Health Support.
DO GOOD, FEEL GOOD - time off for you to volunteer plus support for nay personal fundraising efforts too
Apply Now
If you're ready to share some Good Vibes in our Bicester Village Wellbeing Hub and join the team at NEOM Wellbeing, apply below, we can't wait to hear from you!