General Manager - Fulfillment

As part of our interview process and our commitment to building high-performing teams, we’ve partnered with The Culture Index Program to better understand work styles and team dynamics. To support this process, we kindly ask you to complete a brief survey as part of the application process when submitting your profile. It should take no more than 7 minutes, and there are no right or wrong answers. We appreciate your participation and look forward to learning more about how you might fit within our team! 

Culture Index Survey: https://go.cultureindex.com/p/S758ieV5X43sUE6AqaYk

Collectivus Holdings is a dynamic business group encompassing many of the most prestigious brands in the Collecting, Trading Card Game, and Hobby industries. With a century’s worth of collective experience in driving product and service innovation, high-end quality standards, and elevated customer experience, Collectivus brands are among the most recognized and loved throughout the world by the communities they serve.

Website:https://www.collectivusholdings.com

Locations: Aarhus – Dallas – Delhi – Lisbon – Nashville – Seattle – Worldwide

Job Title: General Manager        

Job Location: St. Louis, MO (On-site)

Reports To: VP, Operations

The General Manager, STL is responsible for leading day-to-day fulfillment operations within the St. Louis Collectivus facility. This role owns operational execution across all channels and business units served by the site, including eCommerce, distribution, retail replenishment, and direct-to-consumer, ensuring orders are processed accurately, efficiently, and on time.

The GM ensures the facility operates safely, profitably, and in alignment with enterprise fulfillment standards. This is a hands-on leadership role responsible for throughput, labor planning, backlog management, and service-level performance.

 

Responsibilities

1. Facility Operations 

• Lead all daily fulfillment activities, including receiving, picking, packing, shipping, and returns.
• Ensure operational throughput meets or exceeds demand.
• Manage backlog elimination and peak planning.
• Drive service-level performance across omnichannel order streams.
• Ensure accuracy and quality standards are consistently met.

2. Labor & Workforce Management 

• Own workforce planning and scheduling aligned to demand.
• Manage labor productivity and cost-per-order metrics.
• Partner with staffing agencies and internal HR as needed.
• Build a performance-driven operational culture.
• Maintain high standards of accountability and discipline.

3. Performance Management 

• Track and report facility-level KPIs, including:
  • Order accuracy
  • On-time shipment
  • Units per labor hour
  • Cost per order
  • Safety metrics
• Identify operational bottlenecks and implement corrective actions.
• Lead continuous improvement initiatives within the site.

4. Process & Systems Alignment 

• Execute enterprise fulfillment standards and SOPs.
• Partner with IT and Operations on WMS/ERP
• Ensure accurate inventory controls and system integrity.
• Support rollout of automation and process improvements.

5. Financial & Operational Discipline 

• Manage facility operating budget.
• Drive cost control initiatives without compromising service.
• Support capital planning and equipment needs.
• Maintain inventory accuracy and shrink control.

6. Safety & Compliance

• Maintain a safe, compliant working environment.
• Ensure adherence to regulatory and company safety standards.
• Reduce workplace incidents through proactive leadership.

7. Leadership & Culture 

• Lead supervisors, managers, and floor teams.
• Develop bench strength and succession within the facility.
• Foster a culture of accountability, urgency, and teamwork.
• Support Collectivus DNA principles in daily execution.

 

Qualifications & Experience

• 8–12+ years in warehouse, distribution, or fulfillment leadership.
• Experience managing high-volume omnichannel operations.
• Proven success leading large hourly teams.
• Strong labor planning and cost control expertise.
• Experience working with WMS and ERP systems.
• Demonstrated ability to drive operational turnaround or scaling.

Leadership Competencies

• Execution-focused and operationally disciplined
• Data-driven decision maker
• Calm under pressure in high-volume environments
• Hands-on leader with floor presence
• Strong team builder and motivator
• Process-oriented with a continuous improvement mindset