Full-Time
Lead Technical Services Engineer
impact.com
1,001-5,000 employees
SaaS platform automating partnership management
No salary listed
Sydney NSW, Australia
In Person
Office-based role in Singapore or Sydney; no full-time remote option stated.
 Sales & Solution Engineering (1) |
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- HTML, JavaScript, SQL, and REST APIs (extensive hands-on experience)
- Design, implement, and troubleshoot complex technical integrations (integration expertise)
- Experience leading or owning technical onboarding engagements, ensuring smooth client implementations and delivery (onboarding & implementation ownership)
- Strong problem-solving skills with a deep curiosity for resolving complex customer technical challenges (solution-oriented mindset)
- Customer-centric communication style that is calm, constructive, patient, empathetic, and professional when supporting stakeholders of varying technical expertise (customer-centric communication)
- Proven track record of delivering significant value through hands-on application of artificial intelligence to real-world challenges and opportunities, grounded in understanding of core AI principles
- Strategic and operational thinking with ability to navigate ambiguity, prioritize effectively, and improve processes for scalability and efficiency
- Cross-functional collaboration across Product, Engineering, Client Success, and external client teams
- Six or more years of experience in a senior technical role within a SaaS or digital marketing environment, with experience leading complex implementations
- Industry knowledge of SaaS platforms and enterprise client solutions; affiliate/partnership marketing experience is a plus
- Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience
- Lead end-to-end onboarding engagements, including technical implementation and coordination across internal teams and client stakeholders
- Own and drive technical integration delivery for new clients, ensuring a smooth transition from onboarding to ongoing support
- Design and refine onboarding and implementation best practices to improve efficiency and scalability
- Communicate clearly with clients on integration processes, timelines, best practices, and performance expectations
- Manage incoming support requests on ticketing platforms to ensure issues are followed up on and resolved
- Take end-to-end ownership of customer technical issues, including troubleshooting, root cause identification, resolution, and communication
- Provide technical assistance internally (other departments) and externally (clients)
- Triage issues and escalate to appropriate teams as needed
- Help test and replicate issues to shorten time to resolution
- Manage, plan, design, and implement advanced technical integrations
- Develop deep product knowledge across Impact technologies
- Enrich client knowledge bases with relevant technical documentation
- Create Dev Jira tickets to address product-related technical issues
- Identify and scope tools or reports to improve troubleshooting processes
- Serve as a go-to technical expert for Client Success and other internal teams
- Provide technical support during the sales process as needed
- Support internal projects such as training and readiness for new feature releases
Impact.com provides a SaaS platform that automates partnership management for digital marketing. It helps enterprises manage and optimize relationships with partners such as affiliates, influencers, and strategic allies by automating tracking, reporting, and payment processing. The product works through a centralized dashboard that links partners, records performance data, and automates payout workflows, enabling clients to run, measure, and scale their partnerships with less manual work. Compared with competitors, Impact.com targets large organizations with a global footprint and comprehensive cross-partner automation, offering extensive coverage across partner types, regions, and services to support enterprise-scale growth. The company's goal is to help its clients grow more efficiently by maximizing the value and impact of their partnerships through streamlined management and scalable automation.
Company Size
1,001-5,000
Company Stage
Growth Equity (Venture Capital)
Total Funding
$331.4M
Headquarters
Santa Barbara, California
Founded
2008
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Simplify's Take
What believers are saying
- Rakuten alliance integrates 1,800+ brands into impact.com's ecosystem.
- Storefronts enable permanent creator commerce destinations with attribution.
- Geodesix monetizes licensed publisher content for AI shopping assistants.
What critics are saying
- Forced migration from Rakuten breaks links, delays payouts, and churns partners.
- Platform concentration creates single-point failure risk for 2M+ partnerships.
- AI discovery shifts traffic off-web, eroding core publisher economics rapidly.
What makes impact.com unique
- Unified platform managing affiliates, creators, and referrals at scale.
- AI-native infrastructure layer automating discovery, conversion, and payouts.
- Global marketplace serving 5,000+ brands with transparent performance data.
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Benefits
Health Insurance
Dental Insurance
Unlimited Paid Time Off
Remote Work Options
Mental Health Support
Company Equity
401(k) Retirement Plan
401(k) Company Match
Flexible Work Hours
Parental Leave
Gym Membership
Phone/Internet Stipend
Home Office Stipend
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%Hakan Özal joins impact.com to drive enterprise partnership growth in DACH. impact.com, the world's leading commerce partnership marketing platform, today (16th March, 2026) announced the appointment of Hakan Özal as director of sales DACH, supporting the company's continued growth across Germany, Austria, and Switzerland. Özal will lead sales strategy in the region, focusing on enterprise advertisers managing complex, cross-channel partnerships. His role will include helping brands integrate affiliate, creator, referral, and B2B partnerships within a single platform to gain a clearer view of the customer journey across partnership channels. "With many companies only beginning to unlock the full potential of partnerships, my focus will be on helping brands build programmes that are scalable, measurable, and set-up to deliver growth," Özal said. "impact.com enables companies to manage affiliate, creator, and strategic partnerships in one place, providing better insight into how these partnerships contribute across the customer journey." impact.com provides technology that enables brands to manage, measure, and optimise partnerships across channels. By connecting brands with affiliates, creators, referral partners, and B2B collaborators, the platform helps organisations build trusted ecosystems where communities of partners can drive growth together. In today's environment, where consumers rely more on recommendations and trusted voices than traditional advertising, these partnerships are increasingly central to sustainable, data-driven business outcomes. In the DACH market, impact.com sees significant potential in sectors where complex customer journeys, strict data requirements, and regulatory obligations make transparent, measurable partnership programmes particularly valuable. Erwin Plomp, senior vice president for EMEA at impact.com, says: "The DACH market is an important growth area for impact.com, particularly as more enterprise brands look to partnerships as a strategic growth channel. Hakan brings deep experience in building sophisticated partnership programmes and his knowledge of the region will help us support brands looking to scale partnerships in a more strategic and measurable way." Özal brings extensive experience in performance marketing. His career spans leadership roles at Groupon, Awin, DKB, and bunq. As part of the executive management team at financeAds, he led the company's international expansion and established it as a leading specialist in affiliate marketing for financial services. He also served as chairman of the Affiliate Marketing Committee within the German Association for the Digital Economy (BVDW), actively shaping industry quality standards. The appointment reflects impact.com's continued investment in the enterprise segment and its commitment to supporting brands in regulated industries with scalable, data-driven partnership solutions. Impact.com. The leading global partnership management platform, impact.com transforms the way enterprises manage and optimise all types of partnerships - including affiliates, influencers and commerce content publishers. The company's purpose-built platform he... Powered by PressBox
impact.com launches Geodesix AI data marketplace. impact.com launches Geodesix, a data marketplace that gives AI systems licensed commerce content while ensuring publishers are fairly compensated. impact.com has launched Geodesix, a new data marketplace designed to connect artificial intelligence systems with licensed, high-quality commerce content - while creating a clear and sustainable compensation model for publishers. Developed through Impact Labs, the company's innovation and venture arm, Geodesix is intended to address a growing imbalance in the AI economy. As large language models increasingly draw on the work of journalists, reviewers and creators to shape consumer decisions, publishers have often received little or no compensation when their content is used to generate AI-driven answers. The launch comes as AI becomes a primary channel for product discovery and recommendations, accelerating declines in traditional referral traffic. Industry data indicates that AI-generated answer features can reduce clicks to publisher websites by nearly 50 per cent, with some publishers reporting search referral losses of more than 30 per cent as AI systems deliver answers directly. Geodesix seeks to respond to this shift by establishing a licensed content layer tailored to the AI era. "AI is built on content, but the people who create that content haven't had a fair way to participate in the value it generates," said Hanan Maayan, head of Impact Labs and general manager of Geodesix. "Geodesix creates a simple, transparent way for AI companies to access trusted publisher content, and for publishers to finally be paid when their work is used." The platform provides AI systems with approved access to commerce content, including product reviews, buying guides, tutorials, comparisons and list-based articles from established publishers and creators. When that content contributes to an AI-generated response, Geodesix identifies its role and allocates revenue to publishers through a share-value model. The initiative builds on impact.com's long-standing position in commerce partnerships and its relationships with global brands, publishers and creators. While incubated within impact.com, Geodesix operates independently, with its own team and platform, allowing it to work flexibly with a wide range of AI companies while contributing to impact.com's long-term growth strategy. Geodesix is currently available to a select group of customers, with early use cases centred on AI-powered shopping assistants and product recommendation tools. The company plans to expand into additional sectors, including travel, financial services and B2B software.
impact.com launches Geodesix, a new data marketplace connecting premium publishers with AI systems. By News Desk On Jan 29, 2026 impact.com the company behind a global ecosystem of commerce partnerships connecting brands, publishers, and creators, announced the launch of Geodesix, a new data marketplace that provides AI systems with licensed commerce content and a clear economic model for publisher compensation. Developed through Impact Labs, impact.com's innovation and venture arm, Geodesix addresses a structural imbalance in the AI economy. As large language models increasingly rely on the work of journalists, reviewers, and creators to inform consumer decisions, publishers and creators typically receive little to no compensation when their content is used to generate AI-driven answers. As AI becomes a primary channel for product discovery and recommendations, publishers face dramatic declines in traditional referral traffic. Industry data shows that AI-generated answer features can reduce user clicks on publisher links by nearly 50%, and some publishers have reported search referral losses of more than 30% as AI engines deliver answers directly without driving visits to original sites. Geodesix helps address this economic shift by establishing a clear, licensed content layer for the AI age. "AI is built on content, but the people who create that content haven't had a fair way to participate in the value it generates," said Hanan Maayan, head of Impact Labs and general manager of Geodesix. "Geodesix creates a simple, transparent way for AI companies to access high-quality publisher content, and for publishers to finally get paid when their work is used." Geodesix works by giving AI systems approved access to trusted commerce content, such as product reviews, buying guides, listicles, tutorials, and comparisons from leading publishers and creators. When that content helps shape an AI-generated answer, Geodesix determines which content contributed and distributes revenue to publishers through a share-value model. This builds on impact.com's long-standing leadership in commerce partnerships and its relationships with many of the world's largest brands and content creators. While Geodesix was incubated within impact.com, it operates independently with its own team and platform. This allows Geodesix to move quickly and work with a broad range of AI companies, brands, and publishers, while contributing to impact.com's long-term growth. Geodesix is currently available to select customers, with early use cases focused on AI-powered shopping assistants and product recommendation tools. Over time, the company plans to expand into additional areas such as travel, finance, and B2B software. About impact.com. impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products-Performance (affiliate), Creator (influencer), and Advocate (customer referral)-unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results. News Desk 6164 posts 0 comments
impact.com has launched Geodesix, a data marketplace connecting AI systems with licensed commerce content from premium publishers. The platform addresses declining publisher revenues as AI-generated answers reduce traditional referral traffic by up to 50%. Developed through Impact Labs, Geodesix provides AI systems with approved access to product reviews, buying guides and comparisons from publishers and creators. When content contributes to AI-generated answers, the platform distributes revenue to publishers through a share-value model. Whilst incubated within impact.com, Geodesix operates independently with its own team. The platform is currently available to select customers, focusing on AI-powered shopping assistants and product recommendation tools, with plans to expand into travel, finance and B2B software sectors.
NIL Club, a platform connecting brands with college student-athletes, has partnered with Impact.com to enable performance-based marketing campaigns across 650,000+ athletes. The integration allows brands to manage athlete partnerships using existing tracking and attribution systems. The partnership lets marketers run cost-per-action campaigns with student-athletes, paying only for results such as app downloads, purchases or sign-ups. Brands can measure return on investment through the same tools they use for other performance channels. NIL Club has also integrated with CJ Affiliate and ShareASale, giving brands flexibility in activation methods. All campaigns are reviewed for NCAA and state NIL regulation compliance. The platform, developed by YOKE, enables student-athletes to monetise their name, image and likeness through brand partnerships whilst protecting their eligibility.