Product Owner - Salesforce Focus

Crum & Forster Company Overview

Since 2000, Crum & Forster’s Accident & Health division (A&H) has offered a diverse portfolio of specialty insurance and reinsurance products nationwide. We place a strong focus on product development and creative distribution methods, along with excellent client service and support.

In addition to our robust domestic portfolio, which spans both special risk and medical solutions, A&H works on an international basis through various partnerships. Our global capabilities provide our partners with even broader flexibility in underwriting solutions.

The qualities and capabilities of Crum & Forster Accident & Health demonstrate our philosophy of building meaningful, long-term partnerships and our dedication to providing alternative strategies in an ever-changing insurance market.

Job Description

The Product Owner is responsible for delivery excellence in turning strategy into a prioritized backlog of features and stories, with clear line-of-sight into systems analysis. The primary goal is to deliver high value product increments that achieve measurable business outcomes, supported by clear systems-analysis insight.  This role will focus on understanding the business, story refinement, backlog ownership, sprint readiness, acceptance criteria, UAT coordination, and outcome-focused prioritization. Within the SDLC, this role leads sprint/PI planning and ensures backlog readiness, validates stories, and drives delivery through the full SDLC to deployment. This position owns all delivery, acceptance, sign-off, and approval decisions, including final approval of any functionality delivered by the team.  This role is Salesforce focused but not limited to Salesforce.

What YOU will do:

• Consistent application of agile frameworks (Scrum, Kanban, SAFe), focusing on predictability, transparency, and continuous improvement.
• Ceremonies (daily stand ups, refinement, sprint planning, demos, retros) with consistency and ongoing maturity.
• Collaborate with RTE, Business Leaders, Architecture, and Engineering to maintain a unified program level view of delivery.
• Maintain clear documentation and process reinforcement.
• Ensure backlogs are healthy, prioritized, scoped, and have final acceptance and release sign off.
• Complete intake, prioritization, and refinement processes to ensure work is clearly defined, appropriately sequenced, and ready for delivery.
• Certify all work products across the entire SDLC, including UAT, release readiness, and production deployment approval.
• Ensure cross functional alignment among agile delivery, UX, QA, Compliance, and Engineering on definition of ready/done and release standards.

Stakeholder Collaboration & Alignment

• Salesforce ownership - Own the Salesforce product roadmap and backlog, serving as the primary Product Owner for Salesforce and related CRM initiatives supporting Business Development, Underwriting, Shared Services, and Claims teams within the A&H division.
• Address and resolve conflicts, cross-team dependencies, or delivery risks in collaboration with End Users, Engineering, UX/design, Compliance, Operations and other parts of the business.
• Partner with Engineering and the business to ensure clear problem statements, feasibility validation, and outcome definition.

Continuous Improvement & Effectiveness

• Meet key deliverables including but not limited to prioritized backlogs, defect management, user stories, acceptance criteria, release plans, UAT plans, final acceptance and approval of all delivered functionality, all with ongoing communication and timely follow through, with a focus on delivering Value.
• Drive continuous improvement through post-mortem.
• Wherever necessary converts business needs into clear, technically feasible requirements.
• Other duties as assigned.

What YOU will bring to C&F:

• Understanding of Agile and Scrum methodologies.
• Knowledge of product ownership best-practices.
• Exceptional collaboration ability, problem-solving and analytical skills with attention to detail.
• Excellent communication skills, stakeholder alignment, and conflict resolution skills.
• Ability to effectively lead multiple projects simultaneously, drive results and prioritize tasks.
• Effective technical writing skills.

Requirements:

• Bachelor’s degree from an accredited institution.
• 3 - 7 years of experience required in Product, Business Analysis, or Systems Analysis.
• Salesforce platform / CRM experience a plus.
• Understanding of backlog management, agile delivery, program increment planning, and cross team coordination.
• Insurance industry experience is a plus.
• Scaled Agile Framework SAFe or Scrum certifications are a plus.

What C&F will bring to you

What C&F will bring to YOU:

• Competitive compensation package
• Generous 401K employer match 
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness including your physical, mental and financial wellbeing
• A core C&F tenant is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee driven corporate giving program that lets you participate and support your community

At C&F you will BELONG

We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you require a special accommodation, please let us know.

For California Residents Only:  Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/  for more information.

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws.  Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $58,700 to a maximum of $110,200. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.