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Mercier Consultancy Group

Dutch Speaking Search Engine Customer Expert

Customer SupportConfirmed live in the last 24 hours
Full-timeAthens, Greece€18k - €22k

About the Job

Requirements

  • Native or fluent Dutch, spoken and written.
  • A valid EU passport is mandatory.
  • Passion for the Information Technology sector and digital search trends.
  • Exceptional communication and analytical problem-solving skills.
  • Ability to work in a fast-paced international corporate environment; the posting describes the environment as on-site.
  • Commitment to professional development in IT support.

Responsibilities

  • Provide high-quality technical assistance to users of search engine services in Dutch.
  • Troubleshoot and resolve complex technical inquiries related to search functionality and digital advertising tools.
  • Maintain a deep understanding of evolving IT platforms and search algorithms to ensure accurate user guidance.
  • Collaborate with cross-functional teams to escalate and resolve technical system issues effectively.
  • Document all interactions and technical findings within the CRM system to improve future service delivery.
  • Participate in ongoing training to stay at the forefront of Information Technology service excellence.
  • Consistently meet performance KPIs related to customer satisfaction and technical resolution time.

About the Company

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