Telephony Operator - TS/SCI w/Poly

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

Network and Telecommunications

Job Qualifications:

Skills:

Customer Inquiries, Phone Services, Telecommunication Systems, Telephone System

Certifications:

None

Experience:

1 + years of related experience

US Citizenship Required:

Yes

Job Description:

Telephony Operator

Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Telephony Operator for a career where your growth is just as important as the mission you support.

MEANINGFUL WORK AND PERSONAL IMPACT

Duties/Responsibilities

● Respond to customer inquiries over the phone and route customer requests to appropriate departments/personnel, following established policies and procedures.

● Support a 24x7 environment including working on weekends, holidays, evenings, midnights, and extended shifts if relief is not available.

● Screen spam/prank calls and escalate to security services if necessary

● Track and log calls as necessary.

WHAT YOU’LL NEED TO SUCCEED

The Telephony Operator must have:

● Education: High School Diploma/GED

● Experience: 1+ years of related experience

● Security clearance level: TS/SCI w/poly

● US citizenship required

● Required Technical Skills:

• Familiarity working over the telephone.

● Preferred Skills:

• Experience routing customer issues efficiently  

​● Key Competencies:

• Excellent communication and customer service orientation.

​● SHIFT: ROTATING SHIFT WORK OR WEEKEND SHIFTS - Exact hours will be determined based on business needs

GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do.

● Growth: AI-powered career tool that identifies career steps and learning opportunities

● Support: An internal mobility team focused on helping you achieve your career goals

● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

#GlobalServices

The likely hourly rate for this position is between $34.87 - $47.17. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA MD Fort Meade

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identify Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans