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Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Asesor Universal 2 - División Lima Norte

Full-TimeUpdated on 10/15/2026Deadline 10/31/26
No salary listed
Mid
Carabayllo, Peru
In Person
Finance & BankingRetail & Commercial Banking

About the job

Responsibilities
  • Receive metal cash boxes, recount cash supplied from the vault before operations begin, and reconcile and balance cash at the end of the day.
  • Support filing office documentation and sending it to the general archive.
  • Receive cash and serve customers according to bank procedures and regulations for deposits and cash withdrawals, credits and debits to accounts for liability products, check payments, service payments, loan payments by deposit or account debit, foreign-exchange purchases and sales, transfers, money orders, opening personal accounts, and sales of card-protection insurance, multiple insurance, and customer insurance withdrawals, among other services.
  • Identify customers when processing transactions.
  • Retain counterfeit banknotes detected during transactions.
  • Report cash surpluses exceeding operational limits or cash shortages to the Office Deputy Manager.
  • Offer and/or contract financial products such as cards, loans, installment cash products, subrogated products, and other products in the assigned incentive portfolio.
  • Keep the customer database up to date with high-quality information for customers served.
  • Evaluate and analyze credit transactions and escalate them to the appropriate approval levels.
  • Open all types of accounts requested by customers.
  • Inform customers about, prequalify, and issue credit and debit cards within delegated authority; assign, cancel, or block debit and credit cards.
  • Set up, maintain, and cancel direct-debit arrangements.
  • Plan activities using available tools and manage commercial activities in coordination with the Office Manager and Deputy Manager to achieve product, service, and migration targets.
  • Use every opportunity during counter or lobby service to market products and services and continuously prioritize updating and maintaining customer data at each customer contact.
  • Continuously cross-sell during customer interactions by offering complementary products beyond the immediate product or transaction whenever possible.
  • Develop the fullest possible understanding of customers and their needs using available tools.
  • Provide comprehensive customer service, maintain a consistent focus on service quality, and educate and assist customers in using digital and alternative channels.
  • Resolve incidents and complaints responsibly, with a focus on service quality and prompt response.
  • Identify dissatisfied customers or customers intending to end their relationship with the bank and offer alternatives that may retain them while providing value.
  • Continuously monitor customers’ current and overdue risk to plan and carry out necessary recovery and account-management actions.
  • Properly monitor the PPG in relation to assigned objectives and activities, making necessary corrections and adjustments in coordination with the Office Manager.
  • Attend assigned meetings and actively share issues identified through account-management work and relevant information about the characteristics and needs of customers in the assigned segment.
  • Control processes involving batch transactions to ensure they are completed, such as cancelling cards before settlement dates.
  • Update and properly archive customer documentation.
  • Perform other duties assigned by the manager in response to business needs.
  • Sell card-protection insurance, multiple insurance, and customer insurance withdrawals.
  • Carry out commercial actions and campaigns for non-personalized customer segments and optional office customers not assigned to a portfolio.
  • Receive, count, check, enter, and report remittances jointly with the Office Deputy Manager under dual-control procedures.
  • Participate in and perform the office’s accounting reconciliation with the Office Deputy Manager.
  • Inform customers about, issue, cancel, and duplicate debit cards within delegated authority and with the customer physically present.
  • Consult and record customer information related to anti-money-laundering activities.
  • Support the Deputy Manager and/or AS1 with cash replenishment for ATMs.

About the company

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Banco Bilbao Vizcaya Argentaria

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Banco Bilbao Vizcaya Argentaria, commonly known as BBVA, is a multinational financial services group offering retail, commercial and corporate banking. It provides accounts, payments, lending, mortgages, investment products and financial guidance for individuals and businesses, alongside services for institutional clients. BBVA combines physical banking networks with digital channels and operates across multiple international markets. Its business spans everyday financial needs, business financing, wealth management and transaction services within the regulated banking industry. Its workforce combines specialist delivery, customer support and business operations.

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