Night Auditor

Job Description

We are seeking a detail-oriented and efficient Night Auditor to join our Front Office team in Sofitel Brisbane Central. As a Night Auditor, you will play a crucial role in ensuring smooth overnight operations and maintaining exceptional guest satisfaction.

What you will be doing: 

• Balance daily transactions and prepare overnight reports with precision and accuracy
• Verify and reconcile guest accounts, ensuring all charges are correctly posted
• Provide exceptional customer service during check-in, check-out, and throughout the night shift
• Assist guests with inquiries and resolve issues promptly and professionally
• Maintain a safe and secure environment for both guests and employees
• Follow and complete the Night Audit checklist to ensure all required tasks are accomplished
• Collaborate with other departments to address any discrepancies or concerns
• Generate and distribute various financial and operational reports
• Support the front desk team with administrative tasks as needed.

Qualifications

You will excel in this role if you have: 

• Previous experience as a Night Auditor or in a similar role within the hospitality industry (essential)
• Proficiency in hotel management software, particularly Opera Cloud, and Microsoft Excel
• Strong analytical skills with meticulous attention to detail
• Excellent problem-solving abilities and decision-making skills
• Basic accounting knowledge and understanding of financial processes
• Outstanding communication and interpersonal skills
• Ability to maintain confidentiality and adhere to security procedures
• Customer-focused mindset with a commitment to delivering exceptional service
• Adaptability to work effectively in a fast-paced environment
• Flexibility to work overnight shifts on a rotating schedule
• Ability to work independently and as part of a team
• Strong organisational skills and time management abilities.

Additional Information

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities within the global Accor network. We are committed to your professional growth, offering leadership development pathways, global mobility opportunities and industry-leading training programs.

Thrive in our Sofitel Brisbane Central community, with:

• Heartist benefits including global accommodation and dining discounts for you, your family and friends
• Complimentary hotel stay package to celebrate your work anniversary
• Secure parking in the centre of Brisbane for only $10 per day
• Direct access to Central train station
• Complimentary meals in the ambassador dining room
• Laundered uniforms and dry cleaning of duty attire
• Access to wellbeing programs and learning platforms

Let your passion shine. Visit careers.accor.com and say “bonjour” to your next career opportunity.