Senior Special Request Analyst

Be Part of the Next. Be Berkadia.

Berkadia is built on deep expertise, strong relationships, and a commitment to excellence across the commercial real estate industry. What sets us apart is our people. As a values-driven organization, we foster a culture where collaboration thrives, growth is encouraged, and employees are empowered to make an impact. Together, our people strengthen our business and help shape the future of Berkadia. Are you ready to be part of the next? Discover your next opportunity at Berkadia and apply today.

The Senior Special Request Analyst at Berkadia is responsible for reviewing and analyzing loan and servicing documents to evaluate borrower requests and determine appropriate consent paths. This role coordinates with borrowers, external servicers, and internal teams to manage consents for leasing activities, property management changes, and other routine matters. Key stakeholders include servicing entities, legal counsel, senior management, and Client Relation Managers.

Responsibilities  

• Ensure prompt processing and turnaround of borrower consent matters to meet required timelines. 

• Analyze and provide management with detailed written recommendations on borrower requests, including leasing activities, maturity extensions, and partial releases. 

• Review and interpret loan documentation and servicing agreements to assess the feasibility of borrower requests and prepare necessary requirements letters. 

• Conduct thorough analyses for requested transactions such as leasing activities, property management changes, alterations of collateral, partial releases, and franchise changes. 

• Oversee the review of cases handled by the Hyderabad staff for similar transactions and manage the remaining steps of the approval process. 

• Accurately document all transactions in the servicing system and ensure proper filing in the document retention system. 

• Regularly update the status of assigned cases in various tracking systems to maintain accurate and current records. 

• Other duties as assigned.

Preferred Qualifications 

• Excellent written and oral communication skills, enabling clear and effective interactions with all stakeholders. 

• Proficient computer skills, particularly in using loan servicing software and document management systems. 

• Strong analytical skills, essential for evaluating complex loan documents and borrower requests effectively. 

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We believe People Matter, so we offer benefits that go beyond:

• Monthly paid volunteer hours and donation matching to benefit our communities 
• Employee Resource Groups that help you grow with us
• Fertility and family planning services  
• Up to 12-weeks of fully paid parental leave   
• Mental health care, including free counseling sessions:  
• We'll help you fund your learning journey with generous tuition reimbursement 
• Pet insurance discounts 
• And more! 

Be Your Best Self. Be Berkadia. 

Berkadia, as an equal opportunity employer, celebrates our employees’ unique differences, which we believe drives personal and company-wide innovation and creates a people-first culture where your career can take the long view. To achieve these goals, we are committed to the inclusion of all qualified individuals, without regard to race, religion, age, color, national origin, gender, sexual orientation, gender identity or expression, marital status, domestic partner status, military and veteran status, disability, pregnancy, parental status, genetic information, political affiliation, or any other status protected by federal, state and local laws.

In keeping with our commitment, Berkadia takes the necessary steps to provide a workplace free from harassment, discrimination, and unlawful retaliation, as well as access and reasonable accommodations for individuals with disabilities and sincerely held religious beliefs. If you require a reasonable accommodation to take part in the interview process, please contact [email protected]. 

You have rights under federal, state and local employment laws. No question in this Application is intended to elicit information in violation of any such law, nor will any information obtained in response to any question be used in violation of any such law. If you apply for this role, you are acknowledging Berkadia's Application Policy and Berkadia's Privacy Policy. Please click the following links for more information about: EEOC, Employee Rights under the FMLA, EPPA.