Uber

Connects people with rides, meals and groceries

Senior Product Manager - Account Security

Product ManagementPosted on Nov 10

Full-timeIn-person

About the Job

Requirements

Experience owning and delivering technically complex software products with measurable outcomes; experience thresholds will be calibrated to the approved level.
Demonstrated product judgment in account security, authentication, fraud/risk decisioning, or a closely related platform domain.
Strong analytical skills and experience using data and experimentation to prioritize work and evaluate impact.
Ability to partner with Engineering and Data Science on backend/platform requirements and technical trade-offs.
Clear written and verbal communication and a record of cross-team execution without direct authority.
Ability to balance customer experience and risk reduction in ambiguous, high-stakes situations.

Responsibilities

Own the Account Security strategy and prioritized roadmap across consumer, earner, merchant, and enterprise account populations.
Understand how attackers gain access, persist, and abuse compromised accounts, and translate emerging patterns into product requirements.
Partner with Engineering and Data Science on signals, models, decisioning, and interventions at login and sensitive post-login actions.
Drive phishing mitigation and responses to credential abuse and automated account attacks with Identity and security-platform partners.
Improve risk-based authentication and protection for sensitive account, bank, payout, and enterprise-admin changes.
Improve suspicious-activity notifications, containment, and recovery so legitimate users can regain secure access.
Define outcomes and guardrails for account-takeover harm, intervention effectiveness, legitimate-user access, recovery quality, and operational burden.
Lead cross-functional prioritization, dependency negotiation, staged launches, experiments, and post-launch iteration.
Turn Operations and support insights into scalable improvements; collaborate with Privacy, Legal, and Compliance on sensitive signals and security experiences.

Desired Qualifications

Direct ownership of account-takeover prevention, anti-phishing, credential defenses, adaptive authentication, account recovery, device/session risk, or machine-learning-driven fraud products.
Consumer, earner/payout, merchant/seller, or enterprise-admin security experience, and ability to adapt controls to different populations.
Experience connecting detection, manual review, customer communications, containment, and account recovery into a coherent lifecycle.
Ability to prioritize under uncertainty and constrained resources while balancing security, customer experience, privacy, and cross-team dependencies.
Engineering, data-science, or equivalent practical experience supporting effective collaboration with technical teams.

About the Role
Uber’s Account Security product scope protects riders and eaters, drivers and delivery earners, merchants, and enterprise users from account takeover and unauthorized account activity.

In this individual-contributor role, you will define the product strategy for preventing, detecting, containing, and recovering from account compromise. You will address phishing, compromised credentials, and bot-assisted account attacks, connecting risk signals to authentication, sensitive-action protection, and recovery.

The challenge is not simply to stop suspicious logins. You will protect the account journey while ensuring legitimate users can access services, earn income, receive payouts, and manage their businesses. Different account populations require different controls, authentication experiences, and recovery paths.

This role suits a PM who enjoys technically deep, adversarial problems, can make clear security-versus-customer-experience trade-offs, and can drive outcomes through influence across Engineering, Data Science, Identity, security, Operations, Design, and business teams.

What the Candidate Will Do

Own the Account Security strategy and prioritized roadmap across consumer, earner, merchant, and enterprise account populations.

Understand how attackers gain access, persist, and abuse compromised accounts; translate emerging patterns into product requirements.

Partner with Engineering and Data Science on signals, models, decisioning, and interventions at login and sensitive post-login actions.

Drive phishing mitigation and responses to credential abuse and automated account attacks with Identity and security-platform partners.

Improve risk-based authentication and protection for sensitive account, bank, payout, and enterprise-admin changes.

Improve suspicious-activity notifications, containment, and recovery so legitimate users can regain secure access.

Define outcomes and guardrails for ATO harm, intervention effectiveness, legitimate-user access, recovery quality, and operational burden.

Lead cross-functional prioritization, dependency negotiation, staged launches, experiments, and post-launch iteration.

Turn Operations and support insights into scalable improvements; collaborate with Privacy, Legal, and Compliance on sensitive signals and security experiences.

Basic Qualifications

Experience owning and delivering technically complex software products with measurable outcomes. Recruiting to calibrate experience thresholds to the approved level.

Demonstrated product judgment in account security, authentication, fraud/risk decisioning, or a closely related platform domain.

Strong analytical skills and experience using data and experimentation to prioritize work and evaluate impact.

Ability to partner with Engineering and Data Science on backend/platform requirements and technical trade-offs.

Clear written and verbal communication and a record of cross-team execution without direct authority.

Ability to balance customer experience and risk reduction in ambiguous, high-stakes situations.

Preferred Qualifications

Account Security Expertise — Direct ownership of ATO prevention, anti-phishing, credential defenses, adaptive authentication, account recovery, device/session risk, or ML-driven fraud products.
Marketplace & Account Context — Consumer, earner/payout, merchant/seller, or enterprise-admin security experience; ability to adapt controls to different populations.
Operational Product Depth — Experience connecting detection, manual review, customer communications, containment, and account recovery into a coherent lifecycle.
Strategic Judgment — Prioritize under uncertainty and constrained resources while balancing security, customer experience, privacy, and cross-team dependencies.
Technical Background — Engineering, data-science, or equivalent practical experience supporting effective collaboration with technical teams.

For San Francisco, CA-based roles: The base salary range for this role is USD $190,000 per year - USD $211,000 per year.

For Sunnyvale, CA-based roles: The base salary range for this role is USD $190,000 per year - USD $211,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

About the Company

Uber

Connects people with rides, meals and groceries

Uber runs digital marketplaces that connect people seeking rides, meals and groceries with drivers, couriers and local merchants. Its Uber app includes private and shared rides, while Uber Eats lets customers order from restaurants and stores for delivery or pickup. The apps match requests with nearby service providers, handle payment and show trip or order progress, with revenue coming from service fees charged on transactions. Uber Freight connects businesses shipping goods with trucking companies and sells managed transportation services, extending the group's software beyond consumer trips. Founded in 2009, Uber is headquartered in San Francisco, California.

Company size: 10,001+
Company stage: IPO
Headquarters: San Francisco, CA
Founded: 2009

Recently Posted Jobs

Explore more opportunities at Uber

See more jobs