Front Office Manager

Job Description

1. Position Summary:

Rixos Phu Quoc is seeking a proactive and service-driven Front Office Manager to lead the Front Office team. The role ensures smooth check-in/check-out processes, guest satisfaction, and effective team management.

1. Key Responsibilities:

• Operations: Supervise daily front office operations, ensuring efficiency and quality service.
• Guest Relations: Handle guest concerns and feedback professionally.
• Team Supervision: Train, schedule, and evaluate front office staff.
• Financials: Monitor billing, cash handling, and cost control.
• Reporting: Prepare daily and monthly operational reports

Qualifications

Sustainability: Commit to and maintain sustainable practices by enhancing resource efficiency, minimizing waste, and promoting eco-friendly, social, and ethical initiatives. Align with the hotel's broader ESG (Environmental, Social, and Governance) and CSR (Corporate Social Responsibility) objectives to drive positive impact across all pillars of sustainability.

Compliance and Standards: Ensure full compliance with local legal requirements, international standards, health and safety regulations, company policies, ISO standards, and industry best practices. Continuously review and update operational processes to ensure alignment with evolving legal and regulatory requirements.

Food Safety & Hygiene: Ensure full compliance with food safety and hygiene regulations by overseeing proper purchasing, storage, handling, maintenance, communication, and preparation practices across all departments.

Skills:

• Degree or diploma in Hospitality Management.
• Minimum 5 years in Front Office supervisory roles.
• Strong leadership and interpersonal skills.
• Knowledge of PMS systems.

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.