Full-Time

Engineer IV

Confirmed live in the last 24 hours

TSC

TSC

201-500 employees

Digital customer experience agency enhancing brand relationships

Consulting
Enterprise Software

Senior

No H1B Sponsorship

Huntsville, AL, USA

Position will be onsite in Huntsville, AL.

US Citizenship, US Top Secret Clearance Required

Category
Flight Dynamics
Research & Development
Aerospace Engineering
Requirements
  • Master’s degree in a STEM field
  • 12+ years of experience working on missile defense-related or other complex, large DoD program project
  • Ability to work independently, as a team member, or leading teams / tasks, applying engineering rigor to solve engineering and scientific problems
  • U.S. Citizenship required
  • Minimum of a Secret clearance
Responsibilities
  • Facilitate execution of all engineering and management phases to support current and future versions of the GMD weapon system, weapon system components, and MDA/GM in accordance with the MDA/GM System Engineering Plan (SEP).
  • Support key product development and execute processes for planning, system design, element development, integration, testing, analysis and assessment, fielding, and maintenance of weapon system in accordance with the System Specification (SS) and Phased Implementation Plan (PIP) on the Technical Baseline (TBL).
  • Assist with managing weapon system internal and external interfaces. Develop, maintain, and control documents including Interface Control Document (ICD), Interface Description/Design Document (IDD), and Interface Control Specification (ICS), etc.
  • Develop interface requirements based on capability updates and / or in response to coordinated updates to other Missile Defense System (MDS) elements. Utilize the Dynamic Object-Oriented Requirements System (DOORS) database tool for interface management.
  • Coordinate interface design with internal and external stakeholder interface teams and document the design details in the ICD.
  • Develop and maintain element and component technical baseline integration documentation. Review and assess baseline documentation, identify required changes and impacts, and implement approved changes.
  • Provide program analysis plan, medium and high-fidelity performance analysis, system test analysis, and external information and analysis requests.
  • Develop, update, integrate, and deliver analysis tools including source and executable code and user manuals or Commercial-Off-The-Shelf (COTS) tools for ground test, flight test, hardware-in-the-loop testing and medium fidelity end-to-end performance analysis.
  • Conduct analyses to finalize specification requirements flow down and allocation, and to characterize performance and Technical Performance Measures (TPM) for exercises and real-world events.
  • Participate in engineering safety processes and activities in support of weapon systems development and fielding.
  • Develop and maintain Knowledge Points (KPs) and Measures of Effectiveness (MOEs).
  • Review and assess drawings, drawing trees, and drawing specifications. Analyze performance and generate proof-of-design and development concepts. Conduct analysis and / or assessments of interface documentation, missile aerodynamics, mass properties, development, and manufacturing.
  • Assist with the development, definition, and documentation of Modeling and Simulation (M&S) products and processes that produce key data to support GMD joint program office decisions, GMD element requirements verification decisions, and GMD element and component fielding decisions. Provide a GMD M&S Plan.
  • Assist with coordinating activities across the GMD element, components, subsystems, functional organizations, and working groups to ensure GMD weapon system vertical and horizontal interoperability within GMD and with the MDS.
  • Develop, implement, integrate, and maintain the GMD element design to satisfy GMD requirements.
  • Provide GMD system design description documentation, design review assessment packages, supportability risk assessment, and design briefings.
  • Assist with element-level design integration and summarize each configuration item at design reviews.
  • Assist with developing element and component level requirements and other support material. Participate in component level requirements reviews, summarize events, and make recommendations on issue resolution. Develop objective evidence products for requirements and design review packages, requirements, and design review plans may include but not limited to the following:
  • Evaluate objective evidence, assess design review entry, and exit readiness, and report findings.
  • Review, assess, analyze, and provide comments on complex systems reports.
  • Provide element or component design review entry and exit readiness assessments, entrance and exit criteria summaries and recommendations, and design review package objective evidence products.

TSC focuses on enhancing the relationships between customers and brands through digital customer experience (CX) solutions. The company identifies areas for improvement by using customer journey mapping and usability testing, which helps them understand how customers interact with brands. After identifying these opportunities, TSC assists clients in digitizing their services and then develops and tests solutions aimed at improving customer satisfaction. Unlike many competitors, TSC emphasizes a thorough understanding of customer experiences and actively involves testing in their process. Their goal is to create happier customers, which in turn drives better business outcomes for their clients.

Company Stage

N/A

Total Funding

N/A

Headquarters

Paris, France

Founded

N/A

Growth & Insights
Headcount

6 month growth

3%

1 year growth

3%

2 year growth

3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Working at TSC offers the opportunity to be part of a global team, providing exposure to diverse markets and cultures.
  • The backing of Sitel Group provides job security and access to a wide range of resources and professional development opportunities.
  • TSC's emphasis on innovative customer experience solutions means employees are constantly engaged in cutting-edge projects that drive real business impact.

What critics are saying

  • The competitive nature of the digital customer experience industry means TSC must continuously innovate to stay ahead.
  • Being part of a large organization like Sitel Group could lead to bureaucratic challenges and slower decision-making processes.

What makes TSC unique

  • TSC's global presence with offices in Miami, Paris, Sao Paolo, and London allows it to offer localized customer experience solutions, unlike competitors with a more limited geographic reach.
  • As a member of Sitel Group, TSC leverages a vast network of over 75,000 professionals, providing a depth of resources and expertise that smaller agencies cannot match.
  • TSC's focus on customer journey mapping and usability testing ensures that their solutions are data-driven and tailored to specific client needs, setting them apart from agencies that offer more generic services.

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