Inactive

Virginia Department of Social Services

Human services for Virginians

Human Services Assistant 3

Case Management & AdvocacyPosted on Nov 6

Full-timeBristol, VA, USA$28.5k - $38.5kIn-person

About the Job

Requirements

High school diploma supplemented with post-secondary coursework in subjects such as social work, human services, gerontology, social or behavioral sciences, business, or a related field, and relevant work experience in public administrative support; an equivalent combination of training and experience that provides the required knowledge, skills, and abilities is acceptable.
Knowledge of customer and personal service principles and processes, including assessing customer needs, meeting service-quality standards, and evaluating customer satisfaction.
Knowledge of English language structure and content, including word meanings and spelling, composition, and grammar.
Knowledge of administrative and clerical procedures and systems, including word processing, spreadsheets, file and records management, and office procedures and terminology.
Working knowledge of human behavior and performance, individual differences in ability, personality, and interests, learning and motivation, mathematics and research methods, assigned-program eligibility requirements, and available community resources.
Some knowledge of laws, regulations, requirements, and policies governing local, state, and federal social, assistance, and housing programs.
Skill in operating automated office equipment, including calculators and fax/copiers, and using computer-driven word-processing, spreadsheet, graphics, and file-maintenance programs.
Ability to communicate effectively with program participants; plan, organize, and prioritize an individual work schedule; and establish and maintain working relationships with clients, professionals, coworkers, and the public to exchange ideas and coordinate activities.
Ability to accept direction and follow established procedures; counsel others; organize and post-date information from records, reports, and other sources using the appropriate format; and exhibit interpersonal skills, including conflict resolution when working with clients, professionals, and employees.
Ability to create forms, charts, and graphs; perform arithmetic using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
Ability to make screening decisions based on specific criteria; read and interpret documents such as safety rules, operating and maintenance instructions, and manuals; and conduct effective face-to-face and telephone interviews.

Responsibilities

Contact clients to obtain requested or needed information and respond to routine questions in person, by email, or by telephone.
Analyze needs and coordinate resources to support families and clients.
Assist with maintaining foster care records.
Conduct adoption searches using court records, libraries, agency files, the internet, and city directories, and make initial contact when a match is found.
Assist with subsidy billings and payments.
Prepare financial and statistical forms and reports, case documentation, and court reports.
Assist with supervised visitation or worker visits.
Coordinate special event programs, including Toys for Tots, the Annual Art Sale, Bags & Bears, and unit events.

Title Description- Human Services Assistant III represents the specialist level in the occupational group for Human Services Assistants. Human Services Assistant III will work primarily in Family Services, specifically Foster Care.

General Work Tasks (Illustrative Only) –

Contacts clients for requested/needed information and responds to routine questions in person, e-mail or by telephone; and
Analyzes needs and coordinates resources that will support families/clients

Foster Care:
Assists with maintaining foster care records
Conducts adoption searches via court records, library, agency files, Internet, City directory, and makes initial contact if a match is found;
Assists with subsidy billings and payments;
Prepares a variety of financial, statistical forms and reports, case documentation and court reports;
Assists in conducting supervised visitation or worker visits; and
Coordinates special event programs such as Toys for Tots, Annual Art Sale, Bags & Bears and unit events.

Knowledge, Skills, and Abilities:

Knowledge- Considerable knowledge of: principles and processes for providing customer and personal services (including customer needs assessment, meeting of quality standards for services, and evaluation of customer satisfaction); structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; and administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, and other office procedures and terminology. Working knowledge of: human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; mathematics and research methods; and eligibility requirements for the programs assigned; and available community resources. Some knowledge of laws, regulations, requirements and policies of Local, State, and Federal social, assistance and housing programs.

Skills- Skill in: operating a variety of automated office equipment to include calculator, fax/copier; and the use of computer-driven word processing, spreadsheet, graphics and file maintenance programs.

Abilities- Demonstrated ability to: communicate effectively with program participants; plan, organize, and prioritize own work schedule; establish and maintain working relationships with clients, professionals, co-workers, and the public sufficient to exchange ideas and coordinate activities; accept direction and follow established procedures; counsel others; organize, and post date, from records, reports and other sources using the appropriate format; exhibit solid interpersonal skills, including conflict resolution in working with clients, professionals and employees; create forms, charts, and graphs; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent and to draw and interpret bar graphs; make screening decisions based upon specific criteria’s; read and interpret documents such as safety rules, operating and maintenance instructions, manuals; and conduct effective interviews both face-to-face and by telephone.

Education and Experience- High school diploma supplemented with post-secondary coursework in subjects such as social work, human services, gerontology, or one of the social or behavioral sciences, business or related field, and relevant work experience in public administrative support work OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Minimum Qualifications:

Preferred Qualifications:

Special Requirements:

Special Instructions to Applicants:

Minimum Salary: $28,480

Maximum Salary: $38,480

About the Company

Virginia Department of Social Services

Human services for Virginians

Virginia Department of Social Services is the state agency that designs and administers human-service programs for people and families across Virginia. Its responsibilities include food and energy assistance, foster care and adoption, child support, licensing, and abuse and neglect prevention. The department works with local social-services agencies and community partners to deliver benefits, protection, and family support. The agency spans benefits administration, protection, family services, regulation, and statewide oversight while providing policy, systems, funding, training, and operational support to Virginia’s locally administered social-services network.

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