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Mercier Consultancy Group

Dutch Speaking Advisor for Online Payment Platform

Customer SupportConfirmed live in the last 24 hours
Full-timeSofia, Bulgaria

About the Job

Requirements

  • Native or fluent Dutch, spoken and written, is mandatory.
  • A valid European Union passport or the right to work in Bulgaria is required.
  • Previous experience in service-oriented roles is required.
  • Readiness to relocate to Bulgaria is required.
  • A strong interest in the FinTech industry and digital payment innovation is required.
  • Ability to handle technical financial queries professionally is required.

Responsibilities

  • Provide support to users of a digital payment ecosystem.
  • Assist clients with secure account management, transaction inquiries, and payment gateway troubleshooting.
  • Maintain security and compliance protocols.
  • Explain financial payment solutions clearly to Dutch-speaking customers.
  • Identify and escalate critical system errors to technical teams.
  • Build trust with users through empathetic, accurate, and professional communication.
  • Contribute to improving internal support processes to enhance customer satisfaction scores.

About the Company

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