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All Accor

Global hotel management, franchising, loyalty program

Receptionist Intern

Hotel Guest ServicesUpdated on Nov 11
InternshipÎle-de-France, FranceNo salary listedIn-person

About the Job

Requirements

  • Attention to detail and anticipation of guest needs.
  • Warm, attentive, and convivial customer service.
  • Versatility and a willingness to promote and sell hotel offerings.
  • Ability to manage pressure and stress.
  • Respect for confidentiality.
  • Ability to manage cash and maintain an accurate cash register.
  • Ability to prioritize and handle multiple guest and staff requests simultaneously.

Responsibilities

  • Welcome guests and oversee their stay at any time of day.
  • Prepare arrivals and handle individual and group guest check-ins and check-outs.
  • Take last-minute reservations, answer the telephone, and process guest requests.
  • Report guest complaints, comments, and feedback to management to ensure quality follow-up.
  • Manage payments and the cash register, and verify existing accounts.
  • Prepare, process, and follow up on guest invoices.
  • Promote the hotel shop, including product sales and merchandising, as well as the restaurants and activities.
  • Write useful information and details about nearby activities on mirrors and/or elevators on each floor.

Desired Qualifications

  • Familiarity with the Opera Cloud property management system.
  • Ability to use a third language.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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