Paytm Labs

Digital payments, loans, investments, and insurance

Lead – Offline Partnerships & Cross-Sell

Business OperationsConfirmed live in the last 24 hours

Full-timeNoida, Uttar Pradesh, IndiaNo salary listed

About the Job

Requirements

8–14 years of overall experience, with flexibility for exceptional candidates.
Strong exposure to field-led or offline businesses with multi-location operations.
Strong Excel skills, including MIS creation, dashboards, and analysis.
Ability to convert unstructured field inputs into actionable business insights.
Comfort presenting insights and recommendations to senior leadership.
Comfort with extensive travel and on-ground problem solving.

Responsibilities

Own the drive for cross-sell initiatives through offline teams across regions.
Travel extensively across cities to work with regional and city heads, align on targets, incentives, and execution plans, and resolve on-ground bottlenecks in real time.
Ensure consistent execution of cross-sell programs across all locations.
Drive adoption of new products through offline channels and identify high-potential locations and teams for scaling.
Build and refine cross-sell playbooks with central teams based on field learnings.
Gather structured feedback from frontline teams and leaders as the voice of the field.
Translate qualitative on-ground feedback into actionable inputs for product, operations, and leadership teams.
Build and own Excel-based MIS dashboards covering cross-sell performance, location-wise and leader-wise metrics, and funnel conversion.
Ensure data accuracy, reporting discipline, and timely business reviews.
Use MIS and insights to drive accountability and course correction.
Work closely with senior offline leaders, product, operations, and analytics teams.
Influence without authority and drive alignment across multiple stakeholders.

Desired Qualifications

Prior experience in startups, founder’s office roles, early-stage ventures, or P&L ownership is strongly preferred.

Base Location: Noida (Extensive Pan-India Travel Required)

Role Overview

We are looking for a high-ownership, execution-first General Manager to drive cross-sell initiatives by working closely with offline business teams and partners across locations. This role is critical in bridging central product and business teams with on-ground leaders, ensuring rapid execution, structured feedback loops, and strong MIS-driven decision making. The role demands significant travel, deep coordination with senior field leaders, and the ability to operate with

an entrepreneurial mindset in ambiguous, fast-moving environments.

Key Responsibilities

● Act as the single-point owner for driving cross-sell initiatives through offline teams across regions

● Travel extensively across cities to work with regional and city heads, align on targets, incentives, and execution plans, and resolve on-ground bottlenecks in real time

● Ensure consistent execution of cross-sell programs across all locations

● Drive adoption of new products through offline channels and identify high-potential locations and teams for scaling

● Build and refine cross-sell playbooks in collaboration with central teams based on field learnings

● Act as the voice of the field by gathering structured feedback from frontline teams and leaders

● Translate qualitative on-ground feedback into clear, actionable inputs for product, operations, and leadership teams

● Build and own robust Excel-based MIS dashboards covering cross-sell performance, location-wise metrics, leader-wise performance, and funnel conversion

● Ensure data accuracy, reporting discipline, and timely business reviews

● Use MIS and insights to drive accountability and course correction

● Work closely with senior offline leaders, product, operations, and analytics teams

● Influence without authority and drive alignment across multiple stakeholders

Candidate Profile

Experience

● 8–14 years of overall experience (flexible for exceptional candidates)

● Strong exposure to field-led or offline businesses with multi-location operations

● Prior experience in startups, founder’s office roles, early-stage ventures, or P&L; ownership is strongly preferred

Mindset & Traits

● Entrepreneurial mindset with strong ownership orientation

● High hunger to grow and visible career ambition

● Comfortable with ambiguity, travel, and on-ground problem solving

● High energy, resilience, and strong bias for action

● Excellent relationship-building skills with senior leaders and field teams

Skills

● Strong Excel skills including MIS creation, dashboards, and analysis

● Structured thinking and clear communication

● Ability to convert unstructured field inputs into actionable business insights

● Comfortable presenting insights and recommendations to senior leadership

What Success Looks Like (12–18 Months)

● Cross-sell becomes a scaled, repeatable growth engine through offline teams

● Clear ownership, execution playbooks, and MIS established across locations

● Strong trust and working relationships built with regional and city leaders

● Field feedback consistently influencing product and business decisions

Why This Role

● High-impact, high-visibility role working closely with leadership

● Opportunity to shape and scale offline × digital cross-sell at a national level

● Ideal for candidates seeking real ownership rather than a desk-bound GM role

Requirements at a Glance

Experience Level: Senior, Expert

Benefits

Health & Wellbeing - Your group health benefits are 100% funded by us, and start on your first day.
Travel the World - Even though we are currently working remotely, usually our employees make frequent international business-related trips while working on exciting projects.
Continuous Learning - We're passionate about learning and strive to constantly improve and innovate. We learn from others, our challenges & our successes.
Connection - In this virtual world, we stay connected through events like game nights, movie nights, arts & crafts sessions (like Origami), meditation sessions, and much more.
Autonomy & Flexibility - You get to define how you want to make an impact. We truly believe that great things happen when people are given the trust and freedom to create their own path.
Beautiful Office - Whenever we return back to the office, you’ll get to check out our awesome workspace, complete with pool and ping pong tables, a snack-filled kitchen, and tons of cozy work spaces.

About the Company

Paytm Labs

Digital payments, loans, investments, and insurance

Paytm Labs offers an integrated digital payments and financial services platform in India for individuals and businesses, covering UPI payments, mobile recharges, bill payments, ticket bookings, loans, investments, insurance, metro cards, and more. Users initiate payments or financial actions in the app, which are processed through UPI and payment gateways, with revenue from transaction fees and commissions on financial services. It differentiates itself through a large ecosystem of merchants and users, a wide range of services in one app, and a focus on customer support and trust. Its goal is to make a broad set of financial services easily accessible to mass-market users while growing revenue via payment processing and financial services partnerships at scale.

Company size: 10,001+
Company stage: IPO
Headquarters: Noida, India
Founded: 2014

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