Asset Manager

Location: Hybrid
Citizenship: US Citizenship Required
Travel Required: Up to 20% (local)

LaunchTech is a veteran-owned company that prides itself on delivering service before self and excellence in all we do. We are seeking dynamic professionals who embody our core values of Integrity, Commitment, and Excellence to join our growing Crew in support of our customers across the federal, state, and commercial markets.

We are seeking an Asset Manager to support our work at the Port Authority of New York and New Jersey.

What You'll Be Doing

The Asset Manager will support a large enterprise client program, working with project managers and client personnel to track assets and support overall asset management activities across client facilities. This role oversees all asset management activities, maintains accurate inventory levels, and adheres to program related service levels and initiatives. The Asset Manager will establish and maintain relationships with key stakeholders and client management, and develop a solid understanding of Cisco and other OEM products.

Asset Add/Move/Change

• Submit manual field changes, including support group, approval groups, location information, etc.
• Identify maintenance windows by facility and business

Cisco SmartNet

• Validate SmartNet and track renewal; build alerting solution

License Management

• Validate licensing and track renewal; build alerting solution

Maintenance/Remediation

• Monitor inventory for aging discovery dates
• Resolve missing devices
• Resolve wrong status devices
• Work with field engineers to move retired equipment to stock rooms
• Open tickets to get hostnames fixed and QA device data
• Resolve MIB issues with the call center when payloads are not processed properly
• Work with firewall and support teams to fix SNMP configurations as needed
• Work with all teams on new device type solutioning
• Compare inventory across applications for issues (e.g., monitoring vs. ITSM platform), resolve and maintain consistency between systems
• Update for regulatory requirements as needed (e.g., PCI)
• Research new equipment discovered on the network and escalate for direction
• Lead and work with resolver teams to build workflows that improve the asset management program
• Apply a continuous improvement approach to technology spend strategies and to tracking client assets within the CMDB throughout the asset lifecycle
• Ensure effective management of the CMDB and the accuracy of its contents
• Provide logistics support for asset tracking, tagging, and management
• Attend client meetings related to network infrastructure assets under management, as needed
• Act as liaison between the client and OEM partners on escalations, as needed

Qualifications

• Bachelor's degree (or equivalent additional experience in lieu of a degree)
• 3+ years of Asset Management experience
• Good to strong Excel skills; pivot tables and VLOOKUPs should be in the candidate's arsenal
• ITSM experience preferred
• Asset tracking/logistics experience a plus
• Strong leadership skills
• Excellent organizational and time management skills
• Ability to travel when needed, up to 20% local travel
• Proficient in MS Office; familiarity with Cisco network products preferred

Why LaunchTech?

LaunchTech is built on a single standard: Excellence, Period. This role places you at the center of asset management operations for one of the largest and most complex transportation authorities in the world, directly impacting the infrastructure that keeps the New York and New Jersey region moving.

We offer:

• Medical, Dental, and Vision coverage
• 401(k) with company match
• Paid Time Off (PTO)
• Mission-driven work with opportunities to grow
• And more

Ready to Join the LaunchTech Crew?

LaunchTech is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, protected veteran status, color, sex, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, or any other status protected under federal, state, or local law.

Visit www.welaunchtech.com to learn more about how we deliver Excellence, Period.