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Rentokil

Global pest control and hygiene services

General Manager

Business & StrategyConfirmed live in the last 24 hours
Full-timeWillemstad, CuraçaoNo salary listed

About the Job

Requirements

  • Postgraduate qualifications are required.
  • A bachelor's degree in Business Management or a similar field is required.
  • At least 7–10 years of work experience in a senior managerial role supporting at the executive level, with progressive experience as a senior manager in a B2B environment, is required.
  • A proven track record in a sales and service delivery environment is required.
  • Business and commercial acumen is required.
  • The candidate must speak Dutch and/or Papiamento.

Responsibilities

  • Take final responsibility for the country's business results.
  • Promote company values and ensure they are lived throughout the organization.
  • Grow strategic business areas to maximize profit.
  • Lead the management team to achieve profit-and-loss targets and results.
  • Improve business systems and processes with a focus on efficiency and cost-effectiveness.
  • Manage the performance of the Sales and Service team by conducting appraisals, creating personal development plans, and setting SMART objectives and targets.
  • Manage the change management process.
  • Ensure compliance with health, safety, environmental, quality, and environmental policies.
  • Execute and drive the company's vision and mission.
  • Lead the management team in developing and refining long- and medium-term strategies and incorporating them into a strategic plan aligned with the company and group vision and strategy.
  • Grow the business faster than the average market, increase market share, and consolidate business profit.
  • Lead the management team in producing an annual business plan and translating it into departmental goals and objectives, plus action plans and targets for middle management and junior staff.
  • Review and modify strategies and action plans monthly with management to ensure timely execution and achievement of targets.
  • Support, advise, and encourage colleagues to achieve sales and service targets, control expenditure, and manage debt within agreed budgets.
  • Promote participation in local and central competitions and incentive programs, and attend events as required.
  • Monitor, manage, and reduce absence levels year over year.
  • Ensure the performance management program is delivered for all colleagues within agreed timelines.
  • Manage retention levels and ensure all new sales colleagues are onboarded year over year.
  • Establish and implement sustainable workforce planning that supports succession management through the company's Management Development Programme.
  • Ensure high standards in executing health and safety instructions for colleagues, customers, contractors, the public, and the environment.
  • Drive employee engagement and enablement throughout the region, improving employee survey scores year over year.
  • Ensure the organizational structure supports strategic objectives.
  • Recruit, develop, and retain subsidiary staff by ensuring appropriate training, coaching, performance management, and reward systems are in place to achieve the strategic plan.
  • Ensure performance management is linked to incentives and compensation.
  • Propose compensation-plan changes that link rewards to target achievement.
  • Develop and implement incentives to drive behavioral changes.
  • Develop and implement succession plans for key positions to minimize organizational disruption.
  • Lead subordinate staff and ensure compliance with company policies and procedures.
  • Ensure human-resources and industrial-relations issues are handled in accordance with country legislation.
  • Design, develop, and implement the service delivery model using clearly defined protocols and key performance indicators.
  • Deliver the operating plan agenda.
  • Lead operational-efficiency initiatives that improve costs, processes, and systems.
  • Ensure contractual obligations to clients are met or exceeded in line with established service levels.
  • Improve business productivity in line with the budget plan using strategic work allocation and productivity methodologies.
  • Build and enhance customer relationships and retention through scheduled visits.
  • Deliver the financial operating plan, including cash targets.
  • Lead improvements in sales and revenue growth, profit, net gain, terminations, cash, days sales outstanding, and debt.
  • Implement the Field Sales Model and performance program, including recruitment, competency, and retention models.
  • Set and achieve business targets in accordance with the overall business strategy and create an environment that supports business objectives.
  • Conduct scheduled business reviews covering sales and service performance, cost control, and customer satisfaction.
  • Work collaboratively with the finance function to ensure budgets are accurately prepared within agreed timelines.
  • Perform other reasonable duties that arise in delivering business strategy and objectives.

About the Company

Rentokil

Global pest control and hygiene services

Rentokil Initial plc provides pest control and hygiene and well-being services to commercial and private customers around the world. It operates with the reach of a multinational company (about 68,500 staff across 89 countries) and the responsiveness of a local business, using trained technicians to deliver pest management and hygiene solutions that protect people and improve everyday life. The company differentiates itself by its global scale and local execution, as well as its status as a public, FTSE 100-listed firm with extensive experience in its fields. Its goal is to help people stay safe and healthy by preventing pests and improving hygiene in workplaces and homes.

Company size
10,001+
Company stage
IPO
Headquarters
Crawley, United Kingdom
Founded
1925

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