IT Support Specialist

Are you an IT professional who enjoys solving technical issues, supporting end users, and working hands-on with IT hardware?

We are looking for an IT Support Specialist to join our team in Bursa (Osmangazi). In this onsite role, you will provide 1st and 2nd level IT support, troubleshoot hardware, software, and basic network issues, and manage the deployment and inventory of IT equipment.

It’s a varied role that combines end-user support, technical troubleshooting, and hands-on IT operations within an international environment.

What you'll be doing

• Provide onsite and remote 1st and 2nd level IT support, troubleshooting hardware, software, Windows, and basic network issues.
• Manage incidents and service requests through IT ticketing systems, including escalations and support for senior management.
• Install, configure, relocate, and support desktops, monitors, peripherals, and other end-user equipment.
• Support Windows 10/11, Active Directory, and Microsoft Intune, including OS and software deployments.
• Provide remote hands support to Data Center and network teams and assist with IT projects, deployments, and hardware decommissioning.
• Receive, prepare, register, track, and ship IT equipment while maintaining accurate asset and inventory records.
• Manage returned equipment, storage, labeling, and staging, and support equipment-related audits.
• Collaborate with European and global IT teams and document and standardize IT support processes.

What we're looking for

• Experience in IT support, end-user support, desktop support, helpdesk, or technical support.
• Strong troubleshooting skills across hardware, software, Windows 10/11, and basic networking.
• Basic knowledge of Windows Server and Active Directory.
• Experience with or knowledge of Microsoft Intune, software deployment, and IT ticketing systems.
• Good organizational skills and the ability to work independently as well as within an international team.
• Fluent English, both written and spoken.
• Comfortable handling and moving IT equipment. Experience with inventory systems, scanning devices, or pallet jacks is an advantage.

What we offer

• A varied role combining IT Support, end-user support, and hands-on IT operations.
• An international working environment with European and global IT teams.
• Opportunities to develop your skills in areas such as Microsoft Intune, IT asset management, networking, and enterprise IT support.
• Regular working hours, Monday to Friday.
• An onsite position in Osmangazi, Bursa.
• The opportunity to contribute to international IT projects and deployments.
• A collaborative environment where initiative, problem-solving, and teamwork are valued.

Occasional planned or unplanned support may be required outside regular office hours or at alternative office locations.

Ready to join us?

If you enjoy solving IT problems, helping colleagues, and working hands-on with technology, we'd like to hear from you.

Apply today for our IT Support Specialist position in Bursa and take the next step in your IT career with us!

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