Enterprise Customer Success Manager
Sainapse
Enterprise Customer Success Manager
Sainapse
AI-powered enterprise customer-service automation and triage
San Francisco on-site preferred; remote is acceptable · Full-time
Base salary: $70,000–$100,000 USD annually. Equity: 0.05–0.1%. Includes performance-based commission designed to strongly reward results. Visa sponsorship is not available.
Enterprise AI creates value when it becomes part of everyday operations. Launch is only the beginning. You will own adoption, value realization, relationship health, renewal readiness, and expansion after go-live, combining commercial accountability with technical fluency.
Build success plans around measurable operational outcomes and maintain strong executive and working relationships.
Drive adoption, lead evidence-based business reviews, and make customer value visible.
Identify renewal risks early and coordinate recovery with Forward Deployment, Product, Engineering, and the founders.
Find expansion opportunities grounded in customer needs and demonstrated value.
Turn successful approaches into reusable account playbooks and customer feedback into product improvements.
Enterprise customer success, technical account management, or consulting experience with evidence of improved adoption, retention, or expansion.
Technical fluency with APIs, integrations, and enterprise workflows.
Clear executive communication, commercial judgment, and consistent follow-through.
The ability to build the first useful process while staying close to customers.
Customers can explain the value they receive. Risks are visible early, renewals are earned, and expansion follows from useful outcomes. You will partner with Forward Deployment on implementation and the founders on commercial negotiations.
Sainapse builds agent-first software for customer operations, helping teams resolve work across the systems they already use. Our production work spans customer support and document and order workflows, with configurable autonomy and human review. We are also building account intelligence that connects customer signals.
We are a small team with broad ownership. We value first-principles thinking, direct communication, thoughtful use of AI, and evidence of customer impact. You will work closely with the founders and our product, engineering, and delivery teams.
Sainapse is an enterprise AI product that improves customer service for large organizations by integrating with their existing systems to speed up issue resolution while preserving accuracy. It autonomously triages requests, conducts cognitive search across data sources, and deduplicates information to present clear guidance. It helps discover solutions, recommend next steps based on intent, and provide last-mile support to field engineers, with revenue from software licenses and subscriptions sold directly to enterprises and through reseller partners. Its goal is to make support faster and more reliable by automating end-to-end processes and reducing duplicate data, differentiating itself through end-to-end automation and data deduplication in enterprise environments.
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