Engineer, Quality Assurance

Company Overview

Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more. Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey. BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother’s Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru.
Why Work at Brother?

Brother USA has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of being inclusive, collaborative, customer-centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round. Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning.
Role Overview

The Engineer, Quality Assurance is responsible for testing new releases of printers, firmware, mobile applications, software development kits (SDKs), and sample code, as well as investigating and troubleshooting customer issues escalated through Technical Support and Sales. On an occasional basis, the role also involves implementing customer-requested hardware and configuration changes, including firmware updates and component replacements.

The role requires a self-motivated individual who can develop consistent, repeatable testing processes and maintain clear, thorough documentation that supports knowledge sharing, troubleshooting, and the team's ongoing success.

Duties & Responsibilities

Test New Releases

• • Plan and perform functional and regression testing of printers, firmware, mobile applications (iOS and Android),
  • SDKs, and sample code before each release
  • Write and maintain clear, repeatable test cases and release checklists
  • Record, track, and retest defects in the bug tracking system (Jira or Azure DevOps (ADO)
  • Write basic scripts (e.g., Python) to speed up repetitive testing tasks

Investigate and Troubleshoot Customer Issues

• • Reproduce and investigate customer issues escalated by Technical Support and Sales that are uncertain or unknown
  • Isolate whether a problem comes from printer hardware, firmware, configuration, connectivity, or the customer’s software
  • Document all findings so that others can quickly understand and act on them; occasionally work directly with customer engineers and developers
  • Turn recurring customer issues into new test cases to prevent repeat problems

Fulfill Customer Hardware Change Requests

• • Perform firmware updates, printer configuration changes, and custom settings requested by customers
  • Perform part swaps and assembly using basic hand tools, and document every change made

Build the QA Function

• • Work with the Engineering Manager to establish test plans, release criteria, and documentation standards
  • Share test results and quality trends with the engineering team

Experience & Qualifications

Education Level:

• • Bachelor's Degree (or equivalent experience) in Computer Science, Computer or Electrical Engineering, Engineering Technology, or related field

Experience Level:

• • 2+ years of experience in software or hardware testing/QA, technical support, or device troubleshooting (internships and co-ops count
  • 2+ years of experience in testing mobile applications (iOS/Android) or connected hardware such as printers, scanners, or other devices Preferred
  • 2+ years of hands-on tinkering: building, repairing, or modifying electronics or devices (work, school, or personal projects

Software/Technical Skills

• • Bug tracking and test management (Jira or Azure DevOps (ADO)
  • iOS and Android devices: installing builds and collecting logs (Xcode, Android Studio)
  • Scripting (Python)
  • Basic hand tools for hardware assembly and part swaps

Other Skills/Knowledge/Abilities 

• • Self-motivated; works independently with minimal supervision
  • Clear Documentation
  • Effective Communication
  • Methodical, detail-oriented troubleshooting
  • Technical tinkering / mechanical aptitude

Additional Details for This Role

This role will be an onsite role. You are expected to work from the stated job location 5 days a week. #LI-Onsite

Base Salary 

The targeted base salary range for this position is $ 90,000 - $ 110,000 per year.
Base salary is determined by the education, experience, knowledge, skills, and abilities of the successful candidate, as well as factors such as internal equity, cost of labor in the hiring location, and alignment with market data.

Our Benefits

We offer a comprehensive benefits package with diverse plan options to meet your family’s needs, including health, vision, and dental insurance—all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs. Details are available at https://mybenefits.nfp.com/Brother/2026/guidebook/ for 2026 and https://mybenefits.nfp.com/Brother/2027/guidebook/ for 2027.
Our Mission, Vision & Culture

Our mission is to live our “at your side” promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers - accountability, authenticity, boldness, and excellence - to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed.
About Where We Work

Brother’s corporate headquarters for the Americas is in Bridgewater, NJ, across from the Bridgewater Commons Mall. This location houses key corporate functions, including HR, legal, finance, IT, and supply chain, and a significant presence of our business unit leadership and marketing teams. Our manufacturing and distribution facility in Bartlett, TN spans an impressive 1.5 million square feet - equivalent to 26 football fields - and is located on Brother Boulevard. In addition to the distribution center operations team, this facility hosts several other departments, including our customer service group. Brother also has employees based in other locations, such as Westminster, CO, where many of our marketing and product engineering team members from the mobile solutions division operate, as well as our distribution centers in Richmond, VA and Perris, CA. Additionally, our outside sales teams work remotely within their territories, staying geographically close to the accounts they support to ensure they are always “at your side” for our customers.
Equal Opportunity Employer (EOE) Statement

Brother International Corporation ("Brother") is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, disability, or any other characteristic protected by applicable local, state or federal laws. Brother is committed to providing reasonable accommodations to individuals with disabilities throughout the application or interview process. If you need an accommodation, please contact us at [email protected] .