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Datamark

BPO and contact center services provider

Urdu Language Interpreter

Translation & InterpretationConfirmed live in the last 24 hours
Full-timeRemote in IndiaRemote

About the Job

Requirements

  • High school degree or equivalent.
  • Native fluency in English and Urdu.
  • Advanced understanding of the cultural dynamics of language, including cultural implications and idiomatic expressions.
  • Listening, retention, and note-taking skills to maintain accuracy.
  • Ability to concentrate, remain detached from conversations, and stay neutral and objective.
  • Ability to explain cultural concepts to prevent miscommunication when permitted or requested by the client.
  • Comfort working rotational shifts, including nights.
  • Availability for five workdays per week with two rotational days off.
  • Ability to maintain internet access for work-related electronic communication.

Responsibilities

  • Render accurate concepts and meanings between Urdu and English, matching the complexity, clarity, tone, and style of each language while following grammar and syntax rules.
  • Provide strict renditions of messages, including every detail of the conversation, and be prepared to handle challenging calls at any time.
  • Use clear enunciation and pronunciation, a pleasant and professional voice, polite expression, and customer-service and communication skills.
  • Follow client instructions, manage the flow of calls without taking over, and avoid interacting with limited-English speakers without client permission.
  • Remain calm when a primary speaker is incoherent or upset, particularly during emergencies.
  • Remain punctual and available during scheduled work hours.
  • Perform other duties as assigned.

About the Company

Datamark

BPO and contact center services provider

DATAMARK provides business process outsourcing and contact center services for large enterprises, including Fortune 500 firms and government agencies. It handles front-office work like omnichannel, multilingual customer care and technical support, plus back-office tasks such as digital mailroom, data capture, document processing, and finance/accounting support, operating 24/7 from centers in the US, Mexico, and India. It differentiates itself with long client relationships, a global delivery network that includes nearshore and offshore options, and proprietary tools like DataScribe that transcribe and summarize calls to boost agent productivity, all guided by Lean Six Sigma process improvements. Its goal is to help clients cut costs, streamline operations, and achieve scalable, reliable, multilingual support.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
El Paso, TX
Founded
Not listed

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