Software Product Manager (Senior Solutions Specialist)

About InVita Healthcare Technologies
InVita Healthcare Technologies delivers the world’s most comprehensive human biologics software solutions managing blood, organ, and tissue workflows, enabling unmatched visibility and compliance to improve patient outcomes and save lives. Trusted by blood organizations, organ procurement organizations, hospitals, forensic laboratories, public health agencies, and government institutions worldwide, InVita's solutions empower organizations to fulfill their mission, optimize operations, and better serve their communities. Learn more at invitahealth.com.

Job Title: Software Product Manager (Senior Solutions Specialist)

 Department: Donation-Transplant

 Reporting to: Senior Manager of Solutions

Location: Baltimore, MD. This is a hybrid role with 3-days per week required in our Baltimore, MD office.

Hours of work: Typical hours of work are from 8:30 AM until 5:30 PM Monday through Friday. Additional hours may be necessary as needed. This position is exempt from overtime.

Compensation: $90,000 - $100,000 depending on experience

Who we are:

At InVita, your work has real-world impact. You won’t just support software – you will help advance an industry that saves lives worldwide through the miracle of organ, eye, and tissue donation and transplantation.

We are a team of 400+ talented, mission-driven professionals. We pride ourselves on deep subject-matter expertise, a culture of collaboration, and the chance to make a measurable difference in healthcare and public safety. Acknowledged as a leader in the markets we serve, our subject matter expertise is unmatched in the industry, and our products are used by public health and medical professionals across the globe.

Overview:

Provide cutting-edge software solutions to save more lives through the miracle of transplantation: that’s our goal here.

And as the world’s leading provider of human biologics (organ, tissue, eye, birth tissue, etc.) donation and transplantation software, we’re incredibly proud that our modern, web-based solutions have already enabled millions of lives to be saved and healed around the globe.

It’s an exciting time for us. We not only have a steady and continually growing stream of new partners adopting our award-winning, secure cloud-based iTransplant® Platform, but we remain tireless in our journey to continually evolve and expand our portfolio of products - including the build-out of entirely new revolutionary clinical solutions to transform and improve this key space.

Which is why we need visionary and talented people like you.

Who: InVita is looking for visionary and talented people to join our Donation-Transplant team. As a Product Manager (Senior Solutions Specialist), you will:

• Effectively collaborate directly with clinical users, teammates, software engineers, and QA analysts to design and launch best-in-class SaaS solutions to streamline workflows, reduce errors, and transform processes in the critical space of human biologics (organ, tissue, eye, placenta, other) donation and transplantation.
• Own Partner (intentionally not “Clients”, but Partners) relationships and proactively drive support, satisfaction, and success.  Identify unmet needs, resolve issues with urgency, and follow through on commitments that help Partners succeed in their life-saving work.
• Operate in a fast-paced, nimble environment to simultaneously manage projects, plan product roadmaps, produce CCCCT (correct, comprehensive, concise, consistent, and testable) software specifications and end-user materials, launch new Systems, ensure Partner success with our products, provide mission-critical end-user support, and contribute to unique growth initiatives.
• Perform occasional domestic and international business travel to the company offices, partner sites, prospective partner sites, and industry conferences.

You’re likely a good fit here if:

• You prioritize purpose, challenge, and autonomy in your career: You take initiative, set a high bar for your work, and follow through on commitments. You’re eager for your talent and efforts to advance a meaningful mission.
• Building product is your bread-and-butter: You turn “wouldn’t it be nice if…” into clear priorities, actionable software requirements, and successfully deployments.  You ask thoughtful questions, make recommendations, and own the follow-through with Development and QA.”
• You are a natural leader and team player: You don’t need formal authority to successfully rally cross-functional teams around a well-communicated goal and plan. You don’t need the winning idea to be your idea – you need it to be the best idea. You raise teammates up with both praise and effectively communicated feedback for improvement, while holding yourself accountable for team missteps.  You constructively challenge assumptions, surface risks early, and drive decisions and follow-through without waiting to be asked.
• You are a problem solver: The bigger the problem and challenge, the more you want to solve it. You enjoy thinking creatively and critically to navigate ambiguity, identify root issues, and formulate clear action plans and solutions.
• You’re savvy to our space: You don’t need Claude to know the definitions of EHR/EMR, HL7, FHIR, ICD10, UML, or JAD; that MoSCoW isn’t just the capital of Russia; that Scrum and MVP aren’t just sports references; and that LEAN isn’t a new diet fad. You cringe when you see references to “HIPPA”. You can successfully administer the 5 Whys technique without being too annoying. You’re already putting AI to work—building reusable skills, refining prompts, and using Markdown to give AI better context—while applying your own judgment to the results and not spreading slop.
• You enjoy occasional travel: You enjoy face-to-face time, know the value of Clear and TSA Pre, and (whenever possible) usually carry-on to hit the ground running.

Qualifications:

• BA/BS in an Information Systems, Computer Science or related technical field, OR a BA/BS in a medical or clinical field.  
• Minimum of 7 years' relevant work experience as a SaaS Account Manager, Software Product Manager, Business Analyst, Product Analyst leading projects and teams, AND/OR in a leadership role with expertise configuring and using EMR/EHR or other clinical workflow System(s).
• Demonstrated ability to independently lead complex initiatives, influence cross-functional teams, and deliver measurable improvements in product quality, adoption, or partner outcomes.
• Hands-on experience in business analysis, workflow engineering, software product management, and software change order processing.
• Demonstrated success in utilizing AI tooling to streamline processes across SaaS workflows and the software development lifecycle (SDLC).
• Extensive background producing user stories, documented workflows, software requirements, UML diagrams, and high/mid/low-fidelity wireframes and prototypes.
• Strong attention to detail, with emphasis on focus and organization.
• Entrepreneurial drive and ability to excel in a fast-paced, team-based, and agile-oriented environment.
• Excellent client-facing presence, interpersonal skills, and written and spoken communication skills.
• Proficient with standard MS Office suite (Excel, PowerPoint and Word), web-based SDLC collaboration tools (e.g., Atlassian platform), and AI tooling (e.g., Claude Code).

Highly Desirable:

• Work experience in the space of human biologics donation and transplantation (e.g., organ procurement, organ transplant, tissue recovery, tissue processing, eye banking, birth tissue acquisition and processing, blood banking, etc.)
• Hands-on experience successfully designing and deploying Interoperability solutions in the healthcare space via FHIR or HL7 interfaces.
• Master of Business Administration (MBA) or Health Administration (MHA).
• PMP Certification or other formalized Project Management Certifications.
• Healthcare Information Technology Certifications. 

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• While performing the duties of this position, prolonged periods of sitting at a desk and working on a computer may be required.
• Additionally, the employee is regularly required to talk or hear.
• The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls.
• The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 15 pounds.
• Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
• The noise level in the work environment is usually moderate.
• Ability to attend and preside over trade shows and conferences and visit client sites which include hospital settings and medical facilities.
• Ability to travel on a flexible schedule. Airplane travel is necessary.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. 

InVita provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.