GLORY

Automates cash handling with cash recyclers

Field Service Technician

Equipment Field ServiceUpdated on Nov 13

Full-timeChicago, IL, USA

About the Job

Requirements

Currently enrolled in or have completed professional studies in electro-mechanics or electrical engineering, or have equivalent work experience.
Have customer service and communication skills.
Have working knowledge of personal computers, especially Microsoft Office, navigating network sites, and email communication.
Have logical troubleshooting skills and the ability to isolate problems at the printed circuit board or component level.
Be able to work with electrical schematics, logic diagrams, and mechanical drawings.
Have knowledge of AC/DC power distribution and digital/analog circuitry.
Hold a valid driver's license.
Live within a reasonable commute of the assigned territory or be willing to relocate; a company van is provided for daily drives from home to customer sites.
Be able to lift up to 50 pounds without assistance and to sit, stand, kneel, bend, squat, and twist as required.
Be able to work at customer sites including financial institutions, casinos, truck stops, recreational parks, and retail stores; gaming licensing may be required after hire for casino work.
Be available to work weekends and/or holidays on a rotational basis and participate in an on-call rotation, typically once every three to five weeks, including evenings and weekends; 24/7 availability may rarely be necessary.
Be able to drive to customer sites during working hours and accommodate limited accessibility at job sites.
Be able to work autonomously with minimal supervision.

Responsibilities

Directly manage customer service and care for clients.
Independently troubleshoot and repair a variety of high-speed cash-handling equipment.
Track and manage parts and tools.
Stay current with changes in the technical and functional elements of the company's equipment.
Ensure overall customer satisfaction.
Diagnose system problems and make repairs.
Keep customers informed of progress during maintenance or system outages.
Complete machine installations, Engineering Change Notices that affect system upgrades, and hardware/software upgrades that may require technical assistance.
Adhere to safety guidelines and policies, complete required Environmental Health and Safety training, and promptly report job-site accidents involving injury or property damage.
Travel regularly to customer sites throughout the assigned territory and neighboring areas; occasional air and overnight travel outside the territory may be necessary.

Desired Qualifications

Certificates in related fields such as mechanics, electronics, automation, or data processing.
Experience repairing high-speed paper-handling machines such as check sorters, mail sorters, or currency sorters; experience with ATMs or copiers is preferred.
Three to five years of technical field service repair experience, such as aviation, medical equipment, vending machine repair, or military repair experience.

ROLE PURPOSE

As a Field Service Technician, you are the face of GLORY. As a member of the GLORY Field Service team, you will be empowered to:

Directly manage all aspects of customer service and care with our clients
Independently troubleshoot and repair a variety of high-speed cash-handling equipment
Track and manage parts/tools
Stay abreast of changes in technical and functional elements of GLORY equipment

GLORY OFFERS:

401k plan with company nonelective contribution and employer match
Paid Parental Leave, Comprehensive Benefit Package including tuition and adoption assistance, Bonus Opportunities, & Career Advancement

PAY RANGE:

$20 - $27 an hour
Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; education; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.
A 10% shift differential will be paid for working 2nd shift hours.

WORK SCHEDULE:

4x10 - Thursday - Sunday, 8am - 7pm
On-call coverage before 8:00 AM and after 7:00 PM daily for the 4 days

For training purposes, new hires are required to work the first shift, Monday through Friday, for the first several months before transitioning to the schedule listed above.

LOCATION:

To effectively support the assigned territory, candidates should live within a reasonable commuting distance of Lubbock, TX (approximately 40 miles). This role requires regular local travel to customer sites throughout Lubbock, TX and neighboring areas, making proximity to the territory important for providing responsive service and support. Candidates must reside within the assigned territory or be willing to relocate. Relocation assistance is not available for this position.

Ensure overall customer satisfaction
Diagnose system problems and make repairs
Keep customer apprised of progress during maintenance or a down system situation
Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance
Any other job responsibilities as assigned within scope of position. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified
Adhere to safety guidelines and policies, complete required Environmental Health & Safety training, timely reporting of any job site accidents (for an injury or property damage)

REQUIRED EDUCATION AND QUALIFICATIONS

Education Level:

Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferred

Qualifications:

Excellent customer service and communication skill
Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication
Logical trouble shooting skills and capability to isolate problems at PCB or component level
Ability to effectively work with electric schematics, logic diagrams, mechanical drawings
AC/DC power distribution, and digital/analog circuitry
Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM’s or copier machines experience is preferred
3-5 years of technical field service repair experience preferred, i.e. aviation, medical equipment, vending machine repair, and/or military repair experience
Hold a Valid Driver’s License
While some computer knowledge is required, this position is focused electro-mechanical repair
The ideal candidate may possess some PC knowledge. However, this position is not intended for IT or help desk professionals

REQUIRED SKILLS AND COMPETENCIES

A company van is provided, and you will drive from your home daily to our customer sites. Therefore, it is critical that you live within a reasonable commute from the assigned territory
Must be able to lift up to 50 pounds without assistance
Must be able to sit and/or stand for long periods of time, as well as be able to frequently kneel, bend, squat, sit and twist
Must be able to work at all our customer sites as needed including financial institutions, casinos (gaming licensing may be required after the time of hire), truck stops, recreational parks, retail stores etc.
Ability to work weekends and/or holidays on a rotational basis to accommodate business needs
Must be available for an on-call rotation, typically once every 3 to 5 weeks including evenings and weekends, 24/7 might be necessary on rare occasions
Must be able to drive to customer sites during working hours
Occasional travel outside your assigned territory including air and overnight travel may be necessary
Ability to accommodate limited accessibility at a job site
Ability to work autonomously with minimal supervision

About the Company

GLORY

Automates cash handling with cash recyclers

1) What the company does: Glory Global Solutions provides cash technology solutions that automate cash processes for customers in the financial, retail, gaming, and cash-in-transit industries, including products like cash recyclers and point-of-sale cash management systems. 2) How the product works: Its cash handling systems automate cash intake, storage, verification, and dispensing, often recycling cash to optimize liquidity and reduce manual handling, with secure, integrated hardware and software that fit clients’ workflows. 3) How it differs from competitors: It offers customized, end-to-end cash technology solutions and ongoing service agreements tailored to each client’s security, efficiency, and operational needs, rather than generic hardware. 4) Goal: To improve operational efficiency, enhance security, free staff to focus on customer experience, and promote sustainability by designing technology that supports social change and efficient cash management.

Company size: Not listed
Company stage: Acquired
Total funding: Not listed
Headquarters: Basingstoke, United Kingdom
Founded: 2008

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