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Johnson & Johnson

Makes prescription drugs and medical devices

Manager, Employee Listening

Business AnalysisConfirmed live in the last 24 hours
Full-timeNo salary listedHybrid

About the Job

Requirements

  • A bachelor's degree in Psychology, Organizational Behavior, Human Resources, Social Sciences, Data Science, or a related field is required.
  • At least five years of experience in employee listening, people analytics, or organizational research is required.
  • Deep technical experience in survey methodology, including item design, psychometrics such as factor analysis and reliability, construct and content validation, and sampling is required.
  • Strong statistical skills across quantitative methods such as regression, key driver analysis, and segmentation, and qualitative methods such as text analytics and thematic coding of open-ended comments are required.
  • Hands-on experience managing large, complex datasets is required.
  • Advanced Excel skills; proficiency in statistical software such as R, Python, or SPSS; data visualization tools such as Tableau or Visier; survey platforms such as Qualtrics, Glint, or Perceptyx; and experience with Workday and other HR systems data are required.
  • Ability to read and write English fluently is required.
  • Project management experience leading large-scale initiatives and managing multiple priorities while maintaining quality is required.
  • Attention to detail to ensure data accuracy, consistency, and process discipline is required.
  • Ability to work effectively with internal and external partners and on a highly interdependent team is required.
  • Ability to work independently, solve problems, and move work forward with limited oversight is required.
  • Ability to adapt quickly, navigate ambiguity, and learn in a fast-moving environment with evolving needs is required.

Responsibilities

  • Contribute to the design and execution of a continuous, experience-based, always-on employee listening strategy that extends beyond traditional surveys, including pulse, lifecycle, crowdsourcing, passive signals, and external listening.
  • Develop valid, reliable, and actionable survey measures aligned with organizational priorities.
  • Execute employee listening programs from design through reporting, including methodology, content development, sampling, administration, analysis, and reporting.
  • Drive end-to-end coordination of employee listening initiatives, including scope, timelines, resources, and stakeholder communication.
  • Build, test, and refine generative AI tools, including Copilot agents and reusable prompts, to scale insight delivery; validate outputs against source data and follow responsible AI practices.
  • Apply emerging trends and best practices to listening programs to strengthen decision-making.
  • Prepare, validate, and maintain employee listening datasets for accurate analysis and reporting.
  • Analyze employee feedback and workforce data using quantitative and qualitative methods to identify trends, key drivers, and root causes and generate actionable insights that inform decisions such as reducing turnover and improving engagement.
  • Ensure reporting accuracy and compliance with enterprise, privacy, and legal requirements.
  • Build data visualizations and dashboards that help leaders interpret complex employee listening data and take action.
  • Serve as a subject matter expert in employee listening, partnering with HR and business leaders to understand business objectives and recommend listening approaches, program designs, and content for decision-making.
  • Present listening insights to HR and business stakeholders, including senior leaders, translating complex findings into clear narratives and recommendations.
  • Develop toolkits, action-planning resources, and leader-facing materials that help stakeholders act on employee feedback and strengthen follow-through.
  • Partner with technology teams, HR Data & Intelligence, and external vendors to deliver employee listening programs and integrate listening data with workforce, talent, and operational data.

Desired Qualifications

  • An advanced degree in Industrial/Organizational Psychology, Organizational Behavior, Human Resources, Statistics, Data Analytics, Social Sciences, or a related field is preferred.
  • Familiarity with data privacy, confidentiality, and the ethical use of employee data is preferred.
  • Experience evolving employee listening beyond periodic surveys toward always-on, experience-based models is preferred.
  • Familiarity with passive listening signals such as text feedback, behavioral indicators, and operational signals is preferred.
  • Experience using AI or generative AI to enhance listening approaches is preferred.
  • Experience supporting global or matrixed organizations, multilingual survey needs, and diverse stakeholder groups is preferred.

About the Company

Johnson & Johnson

Makes prescription drugs and medical devices

Johnson & Johnson develops prescription medicines and makes medical devices for hospitals, and unlike most big drugmakers, it runs both businesses under one roof. In 2015, its Darzalex became the first antibody drug approved for multiple myeloma, a blood cancer. Its medicines treat cancer, immune diseases such as psoriasis, and mental illnesses such as depression, and patented drugs bring in most of its sales. Its MedTech unit makes heart pumps, catheters that treat irregular heartbeats, surgical sutures, and Acuvue contact lenses. It was founded in 1886 to make sterile surgical dressings, is based in New Brunswick, New Jersey, and spun off its consumer brands, such as Tylenol and Band-Aid, as Kenvue in 2023.

Company size
10,001+
Company stage
IPO
Headquarters
New Brunswick, NJ
Founded
1886

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