Client Service Manager - Asset Owners Guernsey

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role / Department:

We are seeking a candidate that will provide high quality service to a multi-billion dollar fiduciary client within the Institutional Fiduciary Team. The role touches all elements of finance including banking, fiduciary, custody and funds.

The client is a Saudi Arabian based educational institution that holds its endowment through 70 Guernsey companies. The investments held include real estate, private equity, hedge funds and traditional market assets. Northern Trust are responsible for all aspects of the investment program including completion of subscription documentation, payment of capital calls and execution of transactions.

The role sits within a department of 10 with 4 individuals allocated to this client. Interaction with the client is daily and we enjoy an excellent working relationship with them and other service providers. Our clients are typically on a fixed fee or ad valorum based fee structure, meaning no hourly billing to maintain.

The key responsibilities of the role include:

• Work on a mixed portfolio of company and trust structures on behalf of clients, engaging with internal partners, advisors and managers to provide excellent client service.

• Balancing client expectations with appropriate fiduciary risk management and diligence.

• Prepare/execute minutes and resolutions as required. Execute all necessary authorised documentation and payments. 

• Review of financial statements. 

• Depending upon the specific client, you may be a point of contact for them in relation to the fiduciary entities on their portfolio. Plan and attend client and advisors meetings. 

• Authorised signatory.

• Ensure that client structures adhere to relevant regulatory requirements.

• Ensure that all decision making is accurately and appropriately documented, and client records and filings are accurate and in accordance with any relevant regulations.

• Proactively work within the fiduciary team and internal partners to help identify areas for improvement.

• Liaise with other Northern fiduciary teams to gain consistency of service where appropriate.

• Point of contact for service related issues.

Skills/Qualifications:

The successful candidate will benefit from: 

• Continuous development of your own knowledge to ensure up to date fiduciary best practice understanding.

• Understanding of regulatory requirements and changes for both Guernsey and other relevant jurisdictions.

• Highly professional approach to work and client interactions, especially with regards to privacy of information.

• Already qualified, working towards or keen to start, a professional ICSA or STEP qualification or holds equivalent experience.

• Applicants must have good written and verbal communication skills, good numeracy, computer skills and a positive 'can-do’ attitude.

• Candidates must be self-motivated and have excellent time management skills.

• On the job training will be supported by internal courses, external conferences and relevant professional qualification assistance.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.