Visage PACS Application Support Engineer

Req ID: 389565 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Delivery Senior Analyst to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Visage PACS Application Support Engineer

Role Summary:
Provide application support for Visage PACS and integrated radiology workflows, ensuring smooth image flow, study/order association, worklist availability, and reporting.

Key Responsibilities:

• Provide L2/L3 support for Visage PACS and radiology applications.
• Support end-to-end Epic/RIS → Modality → Visage → PowerScribe workflow.
• Troubleshoot missing studies, images, orders, and radiologist worklist issues.
• Resolve study/order association and Quality Assurance (QA) issues.
• Troubleshoot DICOM Send/Receive, image routing, import, and transfer issues.
• Investigate HL7 order/interface issues and coordinate message re-triggering when required.
• Support incorrect patient/study/image associations and image reassignment.
• Support Visage Study Browser, Worklists, QA, DICOM Jobs, and Control Panel.
• Troubleshoot user access and Active Directory group-related issues.
• Support incidents, requests, and changes through ServiceNow.
• Coordinate with PACS, Epic/RIS, PowerScribe, interface, infrastructure, and Visage vendor teams.

Required Skills:
Visage PACS | DICOM | HL7 | PACS/RIS | Epic/Radiant | PowerScribe | Radiology Workflow | Active Directory | ServiceNow

This role requires work from office on all working days and shifts as per the 24x7 shift roster. The office location would be Noida, Bangalore or Hyderabad.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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