Bilingual Spanish/English Customer Success Agent - Call Center
Full-TimePosted on 10/23/2026
No salary listed
Entry
Florida, USA
RemoteRemote work; applicants must be local to Jacksonville, Florida.
Customer Experience & SupportCustomer Support
About the job
Requirements
Must be local to Jacksonville, Florida.
Must be fluent in both Spanish and English.
Must have a high school diploma or GED.
The posting prefers 0–1 years of related work experience.
Must be able to meet occasional standing, sitting, walking, kneeling, crouching, squatting, bending, and repetitive hand-motion requirements, each up to 33% of the time.
Must maintain regular and punctual attendance and comply with company policies and procedures.
Responsibilities
Answer inbound calls and make outbound calls, respond to customer requests within set timeframes, and provide quality service.
Retrieve loan information and provide customers with accurate and timely information and assistance.
Adhere to schedules, multitask, meet deadlines, and provide verbal and written responses to customers as required.
Explain policies and procedures to customers and resolve inquiries as part of a dedicated team.
Build positive customer relationships and help customers feel secure and well cared for.
Perform other related duties as assigned.
Summary:
Must be local to Jacksonville, FL and fluent in both Spanish and English. The Agent, Customer Success will support FMC’s Call Center operations. The purpose of the role is to provide exceptional service to our customers, answering their queries, and resolving their issues. Provide energetic support and bring a positive attitude and willingness to learn. Ability to multitask and be comfortable in a fast-paced work environment. Top-notch communication skills, as you listen to, understand, engage with, and respond to customers - that includes over the phone, or via written communication like email or letter. Provide patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data security.
Essential Job Duties and Responsibilities include:
Answering inbound and making outbound calls, responding to customer requests within set timeframes, and delivering an exceptional quality of service to every customer.
Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately.
Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required.
Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way.
Build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after.
Maintain regular and punctual attendance. Comply with all company policies and procedures.
Performs other related duties as assigned.
Education and/or Experience:
High School Graduate/GED
0-1 Years related work experience preferred
Licensure, Certification, Requirements:
None required
Specialized Skills & Knowledge Requirements
N/A
People Management Level:
This position is an individual contributor.
Workplace Conditions:
Standing/Sitting/Walking: Occasionally: requires this activity up to 33% of the time.
Kneeling/Crouching/Squatting/Bending: Occasionally: requires this activity up to 33% of the time
Reaching/Working Overhead: N/A: does not require this activity.
Repetitive Hand Motion: Occasionally: requires this activity up to 33% of the time
Special Vision or Hearing Requirements: N/A: does not require this activity.
Pushing/Pulling (up to 20 pounds): N/A: does not require this activity.
Lifting/Carrying (up to 20 pounds): N/A: does not require this activity.
Driving: N/A: does not require this activity.
Environmental Risks:
Exposure to hazardous materials, chemicals and/or fumes: N/A
Equal Employment Opportunity:
Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
Americans with Disabilities Act:
Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.
Job Responsibilities:
The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.