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Channel Talk

AI-powered customer messaging and CRM platform

Website

Overview

Channel Talk is an AI-powered customer-messaging and CRM platform that offers a website chat widget, a unified inbox for conversations, AI chatbots and automation, CRM marketing, and team messaging, with integrations to channels like WhatsApp. It centralizes customer messages across websites and messaging apps into one interface, where bots can respond and automate tasks, while teams coordinate marketing and sales. It originated from Channel Corporation (formerly Zoyi) in South Korea and serves customers in Korea, Japan, and other markets. The goal is to improve customer engagement and support by simplifying conversations and automating routine tasks across channels.

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About Channel Talk

Simplify's Rating
Why Channel Talk is rated
B
Rated B on Competitive Edge
Rated B on Growth Potential
Rated B on Differentiation

Industries

Data & AnalyticsEnterprise SoftwareAI & Machine Learning

Company Size

201-500

Company Stage

Late Stage VC

Total Funding

$43.7M

Headquarters

Seoul, South Korea

Founded

2014

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Simplify's take

What believers are saying

  • July 2026 Qoo10 integration expands distribution across major Japanese marketplace workflows.
  • August 2026 Bカート partnership widens B2B commerce reach and ALF usage.
  • January 2025 funding and 2026 voice improvements support Voice ALF commercialization.

What critics are saying

  • Intercom Fin, Zendesk AI, and Gorgias AI attack Channel Talk's core support-automation budget.
  • ALF phone remains beta in 2026, delaying enterprise migrations and expansion deals.
  • Salesforce absorbing Intercom would squeeze pricing power and make Channel Talk a niche tool.

What makes Channel Talk unique

  • ALF spans chat and voice, with IVR and task automation across channels.
  • 2026 integrations with Qoo10 and Bカート deepen Channel Talk's EC workflow moat.
  • 24万社超 adoption and 98% retention signal sticky SMB and midmarket usage.

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Funding

Total Funding

$43.7M

Below

Industry Average

Funded Over

7 Rounds

Late VC funding comparison data is currently unavailable. We're working to provide this information soon!
Late VC Funding Comparison Coming Soon

Benefits

  • Flexible Work Hours
  • Hybrid Work Options
  • Unlimited Paid Time Off
  • Health Insurance
  • Phone/Internet Stipend

Company News

BRIDGE
Jan 28th, 2025
Channel Corp Raises 1.1 Billion Yen

Channel Corporation, developer of the AI chat service "Channel Talk" for EC and B2B, raised ¥1.1 billion, bringing total funding to ¥5.1 billion. The round was led by Bon Angels Venture Partners, with participation from Laguna Investment and Altos Ventures. "Channel Talk" is used by over 180,000 companies, boasting a 98% retention rate. The AI agent function "ALF" was released in November 2024, with 1,000 companies implementing it, and plans for "Voice ALF" are underway.

BRIDGE
Jan 27th, 2025
Channel Corporation raises ¥1.1 billion funding

Channel Corporation, the developer of the AI chat service "Channel Talk" for EC and B2B services, announced on the 24th that it has raised ¥1.1 billion in a funding round led by existing investor Bon Angels Venture Partners, with participation from Laguna Investment and new investor Altos Ventures. This brings their total funding to ¥5.1 billion. The service is used by over 180,000 companies globally, with a 98% retention rate. The new AI agent feature "ALF" will be officially released in November 2024.

PR TIMES
Jan 24th, 2025
Channel Talk raises 1.1 billion yen

Channel Corporation, the operator of the all-in-one AI business messenger "Channel Talk," has raised ¥1.1 billion in new funding, bringing its total funding to ¥5.1 billion. The round was led by existing investor BonAngels Venture Partners, with participation from Laguna Investment and new investor Altos Ventures. The funds will be used for further AI development, including the "Voice ALF" feature. Channel Talk is expanding its AI capabilities to enhance customer support and plans to increase hiring.

WOWTALE
Jan 13th, 2025
Channel Corp Secures $8.5M for AI Expansion

Channel Corp, the company behind AI business messenger Channel Talk, raised $8.5M in funding, totaling $39.3M. The round was led by BonAngels Venture Partners, with Laguna Investment and Altos Ventures. The funds will develop Voice ALF, an AI voice solution, and support global expansion. Channel Corp operates in 22 countries, with 25% of revenue from global markets, and established a U.S. subsidiary in 2022. CEO Siwon Choi aims to position the company as a leading SaaS provider globally.

Maeil Business Newspaper
Oct 28th, 2024
Korea's No. 1 Economic Media

Channel Corporation announced on the 28th that it has launched an interactive voice response (IVR) function that allows users to design phone consultation scenarios without development knowledge on Internet phones provided by the all-in-one AI business messenger "Channel Talk."

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