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CXG

Advises luxury brands on retail customer experience

Freelance Operations and Community Associate

Project ManagementConfirmed live in the last 24 hours
ContractRemote in ChinaNo salary listedRemote

About the Job

Requirements

  • Strong interest and experience in project coordination and community management.
  • Microsoft Office skills are required.
  • Ability to organize and coordinate project activities.
  • Ability to work independently and manage tasks and projects with self-motivation.
  • Time management and planning/scheduling skills.
  • Interpersonal skills and a strong customer-service orientation.
  • Fluency in Korean is required; a good command of English is appreciated.

Responsibilities

  • Recruit, train, and certify a sufficient number of active evaluators from the internal database for specific projects by email and phone.
  • Manage timely assignment and execution of missions according to company standards, client requirements, and project schedules and deadlines.
  • Coordinate and report project status to the Operations Manager or Operations Team Lead.
  • Manage the full mission execution cycle for the designated area, including fieldwork and pilots, to ensure local projects are completed successfully, on time, and cost-effectively.

Desired Qualifications

  • Knowledge of the luxury industry is a plus.

About the Company

CXG

Advises luxury brands on retail customer experience

CXG advises premium and luxury brands on how customers experience their shops and digital services, then designs changes to improve retail performance. Its work spans research into buying habits, customer service measurement and consulting on store operations, alongside training for managers and sales teams. Brands hire CXG to map customer journeys, identify gaps between their service promises and actual results, and put changes into practice through tailored consulting and learning programs. The firm combines its own specialists with independent evaluators and learning consultants to carry out client projects. Founded in 2006, CXG is headquartered in Dubai, United Arab Emirates.

Company size
501-1,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Dubai - United Arab Emirates, United Arab Emirates
Founded
2006

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