Bank al Etihad

Jordanian bank offering cards and services

Contact Center Advisor

Customer SupportConfirmed live in the last 24 hours

Full-timeAmman, JordanNo salary listedIn-person

About the Job

Requirements

Ability to execute banking transactions, such as transfers and balance inquiries.
Adhere to internal work rules and regulations.

Responsibilities

Attend inbound customer calls and resolve issues within defined turnaround times to ensure client satisfaction and retention.
Generate leads for cross-selling products to support company profitability.
Follow up with various departments to ensure queries are resolved within specified turnaround times.
Undertake special projects focused on customer satisfaction.
Demonstrate the bank's core values and standards in all transactions and interactions.
Handle client queries related to transactions and products.
Inform customers about the bank's products and services.
Follow up on, close, or escalate customer queries to functions, departments, or branches to ensure timely resolution.
Assist in implementing new initiatives undertaken periodically.

Contact Center Advisor

Bank al Etihad · Amman, Jordan · — · Posted 2026-08-03

Workplace: on_site

Department: Personal banking

Description

This role is primarily responsible for attending customer inbound calls and resolves queries/ issues directed to Call Center to ensure customer satisfaction. Informs customer about the various products and services offered by the Bank. Follows-up, closes or escalate queries to different functions/ departments/ branches to ensure timely resolution of customer query. Assists in implementing new initiatives undertaken periodically. Handle client queries related to transactions and product

Requirements

1 Attends inbound customer calls and resolves their issues within defined TAT to ensure client satisfaction and retention

2 Generates leads for cross-selling all products to ensure better profitability for the company

3 Follows-up with various departments to ensure queries are resolved within specified TAT

4 Undertakes special projects focusing on customer satisfaction

5 Demonstrates union banks core values and standards in all transactions, interactions

6 Adherence to internal work rules & regulations

7 Ability execute certain banking transactions , for example(transfer,balance inquiry …)

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About the Company

Bank al Etihad

Jordanian bank offering cards and services

Bank al Etihad offers banking services in Jordan for individuals and businesses, including credit and debit cards, online and offline shopping, and ATM withdrawals. Its cards and accounts enable payments and cash access, with Siri voice commands for hands-free transactions and Shorouq Banking providing tailored services for women. It differentiates itself with voice-activated banking and a focused program for women, along with an emphasis on employee development and community engagement. Its goal is to provide accessible, comprehensive financial services in Jordan while growing revenue from loans, fees, and transaction commissions.

Company size: 1,001-5,000
Company stage: Debt Financing
Total funding: $25M
Headquarters: Amman, Jordan
Founded: 1978

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