A

Astreya

AI-powered managed IT services provider

IT Support Specialist III

Full-TimeUpdated on 10/19/2026Deadline 11/20/26
No salary listed
Senior
Associate's
Noida, Uttar Pradesh, India
In Person
IT OperationsIT Service Desk & End User Support

About the job

Requirements
  • Associate's degree (A.A) or equivalent from two-year college or technical school and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience
  • Networks with senior internal and external personnel in own area of expertise
  • Demonstrates good judgment in selecting methods and techniques for obtaining solutions
  • Knowledge of basic computer hardware and software
  • Familiarity with desktop and server operating systems
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
  • Ability to conduct research into a wide range of computing issues as required
  • Ability to present ideas in a user-friendly manner
  • Analytical and problem solving abilities
  • Exceptional customer service orientation
Responsibilities
  • Field incoming help requests from end users in a courteous manner.
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem.
  • Build rapport and elicit problem details from help desk customers.
  • Prioritize and schedule problems.
  • Escalate problems, when required, to the appropriate experienced technician.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Install new PCs, both desktop and notebooks, for new and existing users, including hardware setup, software installs, wiring, and training.
  • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Desired Qualifications
  • Knowledge of various operating systems and databases
  • Knowledge of various programming languages

About the company

A

Astreya

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Website

Astreya provides global IT managed services that design, deploy, and run enterprise technology environments across cloud, infrastructure, security, digital workplace, and AI services. It operates by integrating with a client’s existing stack and offering AI-powered capabilities, including AI OpsHub and an AI-driven Service Desk, to automate operations and support across hybrid cloud, data centers, and networks. The company differentiates itself by tightly integrating with client platforms and partner ecosystems (Google Cloud, Databricks, ServiceNow) and by using in-house AI tools, plus growth through acquisitions. Its goal is to help large enterprises run IT more efficiently and securely, while expanding capabilities through partnerships and strategic acquisitions, and supporting Cognizant’s AI-first managed services strategy after its planned acquisition.

Company Size

1,001-5,000

Company Stage

Acquired

Total Funding

N/A

Headquarters

San Jose, California

Founded

2001

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Simplify's Take

What believers are saying

  • Cognizant completed Astreya acquisition June 22, 2026, expanding cross-sell reach and capital access.
  • AI OpsHub launched April 14, 2026, and 3CLogic integration shipped June 2, 2026.
  • TIME named Astreya a Top WorkTech Company in 2026, supporting recruiting and brand.

What critics are saying

  • Cognizant's Project Leap targets $230-$320 million restructuring costs, including employee separations, after June 2026.
  • Six hyperscaler customers create brutal concentration risk if one rebids or insources services.
  • Astreya's standalone employer brand ended June 22, 2026; Cognizant can rationalize duplicate roles quickly.

What makes Astreya unique

  • Astreya manages data centers, AI labs, and networks for six Magnificent Seven hyperscalers.
  • AI OpsHub combines ServiceNow, Google Cloud, and explainable AI across two million tasks.
  • Astreya targets regulated, mission-critical environments, including airline and Fortune 500 operations.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance
  • Health Savings Account/Flexible Spending Account
  • Unlimited Paid Time Off
  • Flexible Work Hours
  • Paid Vacation
  • Paid Sick Leave
  • Paid Holidays
  • Hybrid Work Options

Company News

Cognizant
Sep 20th, 2026
Cognizant Completes Acquisition of Astreya, Expanding AI Infrastructure and Managed Services Capabilities

Cognizant has completed its acquisition of Astreya, a global IT managed services provider headquartered in San Jose, California, effective June 22, 2026. The combination strengthens Cognizant's AI...

PR Newswire
Jun 2nd, 2026
Astreya integrates 3CLogic voice AI into ServiceNow to unify contact center and ITSM operations

Astreya, a global IT managed services provider, has expanded its AI-first service desk by integrating 3CLogic's voice AI platform with ServiceNow IT Service Management. The integration unifies voice interactions, incident management and AI insights in a single interface, eliminating the need for agents to switch between multiple systems. The platform delivers production-ready AI capabilities including real-time transcription, AI-driven guidance during live interactions, automated call summaries and AI-powered quality monitoring. 3CLogic holds ServiceNow's Elite Build Partner status, the highest technical integration level available. The integration aims to transform voice interactions into connected, searchable assets whilst enabling users to interact with AI agents via voice channels. Astreya says the unified approach addresses the complexity of modern enterprise service environments.

Reuters
Apr 29th, 2026
Cognizant agrees to acquire Astreya for ~$600M

Cognizant Technology (CTSH) has agreed to buy Astreya, an IT services and technology provider focused on AI infrastructure, data center management, and enterprise networks, for approximately $600 million. Deal expected to close in Q2 2026.

PR Newswire
Apr 29th, 2026
Cognizant acquires Astreya to scale AI infrastructure amid $6.7T data centre buildout

Cognizant has agreed to acquire Astreya, a global AI-first IT managed services provider based in San Jose, California, for an undisclosed sum. The transaction, expected to close in the second quarter of 2026, will expand Cognizant's AI infrastructure capabilities and strengthen its position as an "AI builder". Founded in 2001 and operating across over 35 countries, Astreya provides managed services to six of the "Magnificent Seven" hyperscalers. Its proprietary AI OpsHub platform and expertise in designing and managing AI infrastructure across the full value chain will complement Cognizant's existing capabilities. The acquisition comes amid a projected $6.7 trillion AI data centre infrastructure buildout between 2025 and 2030, with the five largest hyperscalers expected to spend nearly $700 billion on infrastructure in 2026 alone.

Investing.com
Apr 29th, 2026
Cognizant to buy Astreya for about $600 million.

Cognizant to buy Astreya for about $600 million. Published 04/29/2026, 04:34 AM Updated 04/29/2026, 04:36 AM (C) Reuters. By Milana Vinn and Natalia Bueno Rebolledo April 29 (Reuters) - Cognizant Technology has agreed to buy Astreya, an IT services and technology provider focused on AI infrastructure and data center services, in a deal valued at around $600 million, the company told Reuters. The deal is expected to strengthen Cognizant's AI infrastructure capabilities, as companies ramp up spending on the technology that is reshaping industries. The deal, expected to close in the second quarter of 2026 pending regulatory approvals, is likely to be announced on Wednesday. Cognizant has benefited from enterprise clients accelerating AI integration and automation as they migrate workloads to the cloud. The company has expanded partnerships with Microsoft and AI startup Anthropic to stay ahead of rivals in a highly competitive industry. "By acquiring Astreya and its proprietary AI tooling and production-grade infrastructure platform, which is complementary to Cognizant's AI builder stack, we will be even better-positioned to help clients architect their platform-led AI systems and operationalise them at scale," Chief Executive Ravi Kumar S said. The Astreya deal builds on a recent run of acquisitions aimed at strengthening Cognizant's AI business. The company bought tech consulting firm 3Cloud in January to expand its Microsoft Azure capabilities and acquired digital engineering firm Belcan in 2024 for nearly $1.3 billion. Founded in 2001, Astreya has spent nearly a decade managing data center infrastructure, AI lab environments and enterprise networks for six of the so-called Magnificent Seven tech firms. Cognizant, valued at $26 billion, has lost more than a third of its market value this year, weighed down by a weak demand outlook for IT services and AI-driven deflation fears. Is CTSH a bargain right now? The fastest way to find out is with our Fair Value calculator. We use a mix of 17 proven industry valuation models for maximum accuracy. Get the bottom line for CTSH plus thousands of other stocks and find your next hidden gem with massive upside.