Technical Writer - Residential Energy

Job Description

Job Responsibilities

• Collaborate with subject matter experts to gather information and build strong working relationships
• Help document business processes and systems in a way that is clear and accessible to non-technical users
• Validate information for accuracy and follow established review and approval processes
• Turn verbal explanations and observations into clear, concise written procedures and instructions
• Edit and format content to align with style guides and organisational standards
• Structure content for better SI parsing by applying consistent formatting, metadata, and keeping documents up to date
• Assist with migrating content to new templates and knowledge management systems
• Track tasks and manage information flow using tools such as JIRA, SharePoint, and internal databases

Job Requirements

• Degree in English, Technical/Professional Writing, Communications, or equivalent practical experience
• 1-2 years of technical writing or relevant documentation experience in a high-tech, engineering, or operations environment
• Demonstrated ability to create clear process and procedural documentation that helps others understand complex topics
• Hands-on experience using AI tools in daily work and genuine interest in improving how they can be leveraged for documentation
• Positive attitude with flexibility to adapt to changing priorities and fast-paced project demands
• Familiarity with SharePoint, HTML, XML, or DITA (or strong willingness to learn)
• Ability to manage multiple documentation tasks while following established processes and meeting deadlines
• Comfort creating simple visual aids such as annotated screenshots, callouts, or basic diagrams to support written content