Lead Scheduler - Neurosurgery

STATUS: Full-Time

LOCATION: Rochester General Hospital

DEPARTMENT: Neurosurgery

SCHEDULE: Mon - Fri, 8a - 430p

SUMMARY

To coordinate pre-admission testing schedules, OR times, and schedule changes with planned requests for perioperative services. Staff is primarily assigned to inpatient or ambulatory coordination of scheduling for the operating room, ASC, GI/Endoscopy, and Pre-admission testing. Leads a team of schedulers, providing guidance as needed.

Key Responsibilities:
•Leads a team of staff doing the same work.
•Assigns daily tasks to other members of the team, providing oversight and support as necessary.
•Performs most complex tasks or procedures.
•Mentors and trains new employees to help them reach the standards of the department.
•Provides input regarding team members’ performances, recommending disciplinary action when required.
•Serves as a resource to staff and collaborating departments in resolving complex issues and by providing technical skills.
•Coordinates the daily surgical schedule with the Chief of Anesthesiology ensuring accuracy and making changes as necessary.
•Coordinates the daily History and Physical (H&P) schedule with the Lead Nurse Practitioner ensuring accuracy and making changes as necessary.
•Periodically reviews pre-admission data with Lead Nurse Practitioner and appropriate perioperative leadership to enhance utilization of H&P resources.
•Serves as the expert related to the scheduling information system, including acting as liaison with vendor, providing reports from system, and leading efforts with changes/upgrades to system.
•Serves as liaison to administrative clinical leaders in perioperative services patient needs, schedule changes, and special requests.
•Recognizes and communicates any problems or issues and recommends potential solutions related to scheduling practices which may affect hospital or department operations to the supervisor or director.
•Responsible for maintenance of block schedule including communication with physician offices on changes/adjustments.
•Coordinates periodic (2-3 times annually) meetings with physician office staff to gather customer feedback and make necessary improvements.
•Coordinates tasks performed by staff.
•Prioritize and distributes tasks associated with the scheduling process to staff and monitors adherence to established time deadlines and procedures.
•Advises supervisor and collaborates on solutions to observed delays or failure to follow procedures on the part of staff.
•Assists in orientation of new staff by describing own role as necessary.

Minimum Qualifications:
•Bachelor’s degree in business, social sciences, human resources, or equivalent preferred. An equivalent combination of education and experience will be considered.
•6 years of relevant healthcare experience preferred
•Experience in OR administrative environment required
•Demonstrated skills in dealing with physicians, ancillary staff and patients
•Demonstrated ability to lead a team
•Strong analytical, computer, and communication skills

EDUCATION:

LICENSES / CERTIFICATIONS: 

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$18.00 - $23.00Rochester14621

The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.