Tesla

Makes electric cars, robotaxis and grid batteries

Manager – Semi Service

Heavy Duty & Diesel Vehicle MaintenanceConfirmed live in the last 24 hours

Full-timeSeattle, WA, USANo salary listed

About the Job

Requirements

Excellent leadership, interpersonal, and communication skills to communicate across all levels inside and outside the organization.
Proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer-facing responsibilities.
Ability to establish and maintain cooperative working relationships across all facets of the program and participate in the continuous design cycle.
Automotive experience is required.
A valid driver’s license is required, with the ability to obtain and maintain a commercial driver’s license.
Must be available to travel to Tesla and customer locations up to 25% and cover any shift needed.

Responsibilities

Exceed commercial customer expectations, monitor service trends, and elevate the overall service experience for the industry.
Champion customer feedback and drive upstream system improvement.
Mentor teams on technical development and career growth.
Partner with Engineering to help develop and improve diagnostic systems.
Communicate business priorities, ensure clear expectations, take ownership of site performance, set and achieve targets, and hold the team accountable.
Track and improve team key performance indicators.
Plan resource and scheduling requirements within the market for 24/7 coverage.
Expand standard operating procedures for robust, scalable growth.

Desired Qualifications

Prior leadership experience in a service-focused industry is preferred.

Category	Vehicle Service
Location	Seattle, Washington
Requisition ID	283642
Type	Full-time

Job Description

Tesla is seeking a highly motivated and organized Manager to lead service activities in support of the Tesla Semi program. This role is responsible for ensuring the local teams efficiently support high volume Tesla Semi truck deliveries and operations. Innovation, collaboration, learning, and growth are core to the team’s success. The ideal candidate will constantly identify opportunities to increase product value, make the business more efficient and enhance the customer experience for commercial fleets.

Job Responsibilities

Exceed commercial customer expectations, monitor service trends, and elevate the overall service experience for the industry
Champion customer feedback and drive upstream for system improvement Mentor teams on technical development and career growth
Partner with Engineering, help develop and improve diagnostic systems
Communicates business priorities, ensures clear expectations, and takes ownership of site performance, setting and achieving targets while holding the team accountable
Track and improve team KPIs
Plan resource and scheduling requirements within market for 24/7 coverage
Expand standard operating procedures for robust, scalable growth

Job Requirements

Excellent leadership, interpersonal skills, and ability to communicate across all levels, inside and outside of the organization
Proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
Ability to establish and maintain cooperative working relationships with all facets of the program to actively participate in the continuous design cycle
Prior leadership experience in a service-focused industry preferred
Automotive experience is required
Valid driver’s license required with ability to obtain and maintain a CDL
Must be available to travel to Tesla and customer locations up to 25%. Must be available to cover any shift needed

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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