Staff Software Engineer - Trust & Fraud

Responsibilities

Since H-E-B Digital Technology’s inception, we’ve been investing heavily in our customers’ digital experience, reinventing how they find inspiration from food, how they make food decisions, and how they ultimately get food into their homes. This is an exciting time to join H-EB Digital—we’re using the best available technologies to deliver modern, engaging, reliable, and scalable experiences to meet the needs of our growing audience.

Team:

We protect H‑E‑B’s customers, brand, and business by proactively detecting abusive behavior, connecting insights across systems, and enabling automated, trustworthy decisions throughout our digital experiences. This is a unique opportunity to help shape and modernize a growing capability at H‑E‑B.

Location: Austin, San Antonio, or Dallas, TX (Onsite)

As a Staff Software Engineer, you’ll provide end-to-end support to applications and identify ways to improve codebases, solutions to complex problems, and effectively propose paths forward to drive outcomes. You’ll make recommendations on overall application system designs, architecture, security, scalability, reliability, and performance.

Once you’re eligible, you’ll become an Owner in the company, so we’re looking for commitment, hard work, and focus on quality and Customer service. “Partner owned” means our most important resources—People— drive the innovation, growth, and success that make H-EB The Greatest Omnichannel Retailing Company.

Do you have a:

HEART FOR PEOPLE… skills to serve as technical authority and coordinate work for a group of engineers?

HEAD FOR BUSINESS… expertise to make sound, mature technical judgments that result in significant impact?

PASSION FOR RESULTS… drive to deliver sweeping technical initiatives?

What is your background?

• A Computer Science degree or comparable formal training, certification, or work experience
• 7+ years of experience in software development
• Expert in in multiple programming languages, technologies, and frameworks
• Expert knowledge in system and data architecture, data modeling, and design and capable of architecting and designing at the application or service level using well-accepted design patterns
• Ability to review platform designs for strength of engineering solutions, namely performance, sustainability, and iterative development potential
• Experience with common software engineering tools (e.g., Git, Jira, Confluence)
• Extensive experience successfully producing consistent, high-quality results
• Expert knowledge of Computer Science fundamentals: data structures, algorithms, design patterns, system architecture and design patterns
• Expert understanding of the full SDLC and frameworks (Agile, Scrum, Kanban, etc.)
• Experience defining technical strategy, shaping roadmaps, and translating business needs into scalable platform solutions.
• Strong software engineering fundamentals with the ability to learn and adapt to new technologies and programming languages.
• Experience building solutions in Trust & Safety, Fraud Prevention, Payments Risk, Account Security, Policy Enforcement, Abuse Prevention, or related domains preferred.
• Experience designing systems that leverage rules engines, risk signals, automated decisioning, and integrations across multiple platforms preferred.
• Experience operating and scaling platforms in cloud environments, preferably AWS.
• Experience with TypeScript and Node.js preferred.
• Experience working with AI enabled development tools and incorporating AI into engineering workflows.
• Full stack, web, or mobile development experience is a plus, with a demonstrated ability to partner closely with product and engineering teams to understand user and business problems.

What is the work?

Area of Focus

• Mentors / leads engineers, drives larger initiatives, and enables others to execute against team goals. Expert on team services and knowledgeable about adjacent services. Influences other teams
• Sets goals and standards within team and influences within the organization. May own initiatives that span multiple teams. Proactively seeks out opportunities to help others grow
• Serves as a subject matter expert in trust, safety, fraud, abuse prevention, and risk decisioning platforms.
• Helps establish technical direction and long term strategy for a growing platform capability.
• Partners with stakeholders across the organization to prioritize initiatives, define roadmaps, and drive adoption of platform solutions.

Work Breakdown

• Reviews epics critically and ensures they’re appropriately broken down and prioritized with cross team dependencies identified
• Balances strategic planning and hands on engineering execution.
• Shapes platform roadmaps, authors technical proposals, reviews initiatives, and helps decompose large efforts into deliverable milestones and epics.
• Designs, develops, tests, and deploys solutions while actively contributing code.

Priority and Dependencies

• Ensures cross-team dependencies are identified and well understood by all teams involved and other relevant stakeholders
• Works across teams to foster a culture of priority setting and urgency in alignment with organizational strategy

Dealing with Ambiguity

• Owns risk, change, and uncertainty across multiple teams
• Ability to proactively identify ambiguity and drive teams towards mitigating potential issues
• Considers how ambiguity in their team’s work might affect, or be affected by, the work of other teams
• Works on technology projects / tasks with no guidance

Reliability and Accountability

• Manages cross- team commitments, their progress, and roadmap to delivery.
• Anticipates and communicates blockers, delays, and cost ballooning across teams, before they require escalation.
• Ensures expectations across teams and stakeholders are clarified between all parties involved

Architecture, Coding and Testing

• Understands the architecture, design and integration landscape of multiple H-E-B systems or services
• Writes production-ready code and tests that meet acceptance criteria, are easily testable, documented, easily understood by other developers, and account for edge cases, security, and errors
• Understands adjacent domains and the design and integration landscape of multiple H-E-B systems or services as they affect their team
• Expert understanding of software design, architecture, security, scalability, reliability, and performance and capable of architecting and designing at the portfolio, domain, or end-to-end solution level
• Introduces new technologies that have ROI / influence. Stays ahead of technology trends and evolution with an eye to long term sustainability and growth of existing and new systems / services
• Supports engineers in optimizing product- ready code
• Designs, develops, tests, and deploys software
• Able to lead strategically important projects involving multiple teams
• Aligns teams toward simple, effective designs
• Architects scalable systems that aggregate signals, detect abusive behavior, and support automated decision making.
• Designs solutions that prioritize security, reliability, observability, and operational excellence.
• Evaluates emerging technologies, AI capabilities, and platform opportunities to improve decision quality and engineering efficiency.

Application Support and Health

• Leads production support, on-call, debugging, and troubleshooting of issues impacting multiple teams and services
• Drives adoption of system health based on site reliability engineering best practices
• Enacts changes to team monitoring practices that improve system and team health

Effective Communication and Knowledge Sharing

• Creates documentation and training related to technology stacks, standards, and systems / services across multiple teams
• Provides constructive criticism to stakeholders across the organization

Teamwork and Collaboration

• Helps to break down barriers across teams
• Looks for opportunities to share learnings and learn from others
• Seeks to improve communication and collaboration between teams by building relationships and finding common ground

Do you have what it takes to be an H-E-B Staff Software Engineer?

• Recommends and drives changes to processes and tools across teams at the group / department level based on industry standards, patterns, and best practices
• Approaches problem-solving holistically and considers solutions through a combination of technology and process
• Identifies best approach to improve technical solutions to complex problems and effectively proposes paths forward to drive outcomes
• Capable of leading large initiatives with multiple engineers including design, architecture, and delivery of multiple complex features across multiple systems / services
• Demonstrates strong technical leadership through influence, expertise, and collaboration rather than direct people management.
• Comfortable operating in emerging problem spaces with evolving requirements and high levels of ambiguity.
• Capable of balancing strategic thinking with hands on technical execution.
• Builds trust with stakeholders while driving alignment across teams and domains.
• Uses AI tools thoughtfully to improve productivity, accelerate learning, and enhance engineering outcomes.

Can you...

• Travel by car or plane with overnight stays
• Work extended hours; sit for extended periods
• Work rotating and on-call schedules, as needed

11-2024